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GB/T 19000-2016Quality management systems -- Fundamentals and vocabulary (English PDF)

质量管理体系基础和术语

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Issued by

General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China

Level / Type

National · Recommended

Issue date

December 30, 2016

Implementation date

July 1, 2017

Scope

GB/T 19000-2016 is the English-translated version of 质量管理体系基础和术语.

GB/T 19000-2016 is the Chinese standard "Quality management systems -- Fundamentals and vocabulary".

Its scope clause reads: This Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following: - organizations seeking sustained success through the implementation of a quality management system; - customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements; - organizations seeking confidence in their supply chain that product and service requirements will be met; - organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; - organizations performing conformity assessments against the requirements of GB/T 19001; - providers of training, assessment or advice in quality management; - developers of related standards.

This Standard specifies the terms and definitions that apply to all quality management and quality management system standards developed by SAC/TC 151. Its clauses include fundamental concepts and quality management.

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Document preview — GB/T 19000-2016

National Standard of the People's Republic of China

ICS: 03.120.10
Classification: A 00

Issued by: General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China

Foreword4
Introduction6
1 Scope7
2 Fundamental concepts and quality management principles7
2.1 General7
2.2 Fundamental concepts8
2.2.1 Quality8
2.2.2 Quality management system8
2.2.3 Context of an organization9
2.2.4 Interested parties9
2.2.5 Support9
2.3 Quality management principles10
2.3.1 Customer focus10
2.3.2 Leadership11
2.3.3 Engagement of people12
2.3.4 Process approach14
2.3.5 Improvement15
2.3.6 Evidence-based decision making16
2.3.7 Relationship management17
2.4 Developing the QMS using fundamental concepts and principles18
2.4.1 QMS model18
2.4.2 Development of a QMS models20
3 Terms and definitions21
3.1 Terms related to person or people21
3.2 Terms related to organization22
3.3 Terms related to activity25
3.4 Terms related to process28
3.5 Terms related to system30
3.6 Terms related to requirement33
3.7 Terms related to result36
3.8 Terms related to data, information and document40
3.9 Terms related to customer44
3.10 Terms related to characteristic46
3.11 Terms related to determination48
3.12 Terms related to action50
3.13 Terms related to audit52
Bibliography72
Alphabetical index of terms74

1 Scope

This Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following:

- organizations seeking sustained success through the implementation of a quality management system;

- customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;

- organizations seeking confidence in their supply chain that product and service requirements will be met;

- organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;

- organizations performing conformity assessments against the requirements of GB/T 19001;

- providers of training, assessment or advice in quality management;

- developers of related standards.

This Standard specifies the terms and definitions that apply to all quality management and quality management system standards developed by

SAC/TC 151.

2 Fundamental concepts and quality management

principles

2.1 General

The quality management concepts and principles described in this Standard give the organization the capacity to meet challenges presented by an environment that is profoundly different from recent decades. The context in

Chinese Standards

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Translated by: Field Test Asia Pte. Ltd. (Incorporated & taxed in Singapore. Tax ID: 201302277C)

Linkin: https://www.linkedin.com/in/waynezhengwenrui/

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 78 pages — is available in the English PDF.

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