GB/T 44927-2024Knowledge management systems - Requirements (English PDF)

0.1 Purpose

At present, organizations are facing increasingly fierce competition in domestic and international markets, and new technologies represented by digital technology are constantly emerging.

It is a strategic resource that supports the survival and development of the organization, and strongly supports the organization's technological innovation, quality management, human resource development, and asset management.

Knowledge management is a key factor that determines the survival and development of an organization. Knowledge management aims at sharing, reusing and innovating knowledge.

It plans and manages activities such as creation, acquisition, storage, sharing, and application, thereby enhancing the organization's ability to develop and utilize knowledge resources.

The successful implementation of knowledge management requires a systematic approach to guide it, and there are many well-known obstacles to overcome, such as Often confused with information management; and many common misunderstandings about how to implement knowledge management, such as thinking that implementing knowledge management is simply by purchasing a software system, you can realize the value of knowledge management.

Each organization needs to carefully plan its knowledge management implementation approach to reflect its unique business needs and operating environment.

Determine needs and expectations.

The purpose of this document is to establish principles and requirements for a generic knowledge management system.

a) provide guidance to organizations looking to optimize the value of their knowledge;

b) Serve as the basis for internal and externally recognized assessment bodies to conduct audit, certification, evaluation and accreditation.

0.2 The value of knowledge management

0.2.1 Promote sustainable development of the organization

In an environment of increasingly fierce market competition and technological change, organizations can no longer rely on the spontaneous dissemination and application of knowledge to keep up with the ever-changing Instead, organizations need to acquire, integrate, share, apply and protect knowledge in a planned manner at a faster pace; establish a management system the system is solidified into the organization through organizational culture, knowledge base, business process, standard system, information and communication technology, etc., which helps to realize the organization sustainable development.

Today's workforce turnover and mobility have a significant impact on organizational knowledge management and business operations. In many organizations, key knowledge Often only held and/or retained by experts, knowledge is at risk of being lost when the organization changes or these experts leave;

When new employees are employed, the risks of intellectual property infringement may arise due to the restrictions on their original employers' occupations; and because knowledge is dispersed among different departments, positions and key personnel, as a result, knowledge cannot be effectively shared and applied.

This requires that the knowledge of product development, sales network, patent technology, business process, professional skills, etc. in the organization be treated as organizational assets.

Planning and management, development and utilization, and maintenance and protection.

0.2.2 Improve employee quality and work efficiency

The purpose of work is to produce valuable results, which come from the application of knowledge.

Each link of the work, such as improving business management level, product research and development capabilities, production and operation level, market development capabilities, product added value, Improve customer service levels and strengthen strategic cooperation to establish competitive advantages. Especially for geographically dispersed and decentralized organizations, Performing the same processes and providing the same services across multiple locations can gain tremendous benefits by sharing practices, expertise, and learning across organizational boundaries.

Advantages.

Carrying out knowledge acquisition activities will promote learning, practice and communication, create opportunities for professional development of personnel in the organization, and promote harmony within the organization.

Development. By sharing and reusing organizational knowledge, employees' knowledge level and innovation ability can be improved, and their personal development can be promoted.

0.2.3 Enhance the market value of the organization

Knowledge is becoming the main source of organizational wealth. In this case, knowledge becomes the core asset of the organization.

It is important to make effective decisions, support and improve process efficiency, create flexibility and adaptability, create competitive advantage, and even become Standalone product.

0.2.4 Promote collaboration between different organizations to achieve common goals

Knowledge is an intangible organizational asset that needs to be managed like any other asset. Knowledge needs to be developed, integrated, retained, shared, and share, adapt, and apply so that employees can make effective decisions and take consistent actions based on past experience and new insights into the future Knowledge management is a holistic approach to improving learning and efficiency by optimizing the use of knowledge in order to create value for the organization.

Knowledge management supports existing processes and development strategies. Therefore, it needs to be integrated with other organizational functions.

0.2.5 Enhance user satisfaction

By providing users and society with better products and efficient services, organizations can improve user satisfaction and public satisfaction.

Degree of intention.

0.3 Guiding Principles

An organization can succeed by implementing and maintaining knowledge management that continually improves its performance in response to the needs of all interested parties.

The management follows the following principles.

a) Leadership. Training and education of leaders and managers is key to successful knowledge management.

It is the premise and guarantee for the systematic implementation of knowledge management.

b) Strategic orientation. Different organizations have different industry environments, organizational characteristics, strategic choices, and knowledge characteristics, which will lead to different the direction and path of knowledge management strategy selection are different. Therefore, organizations need to make decisions based on their own business strategy, knowledge management status and Analyze its needs and integrate knowledge management strategy into the organization's business strategy to support the organization's strategic goals.

c) Business-driven. Organizations need to use core business as a guide to promote knowledge in different planning periods and focus on business hot spots or themes.

Management, to achieve effective connection and interaction among organizational structure, business process and knowledge process.

d) Cultural integration. Knowledge management involves issues in personnel, culture, system, behavior patterns, etc. When implementing, we should abandon the simple the concept of starting from technology should integrate knowledge management ideas, concepts and methods with the organization's existing culture and behavioral patterns.

e) Technical support. Organizations should adopt appropriate technical facilities to support the implementation of knowledge management, so as to promote knowledge management from a business or cultural perspective.

When implementing knowledge management, the results of knowledge management should be solidified and lasting.

f) Knowledge innovation. Organizations should formulate systems to encourage employees to innovate, link knowledge management with innovation performance, and stimulate employees' initiative to innovate.

Encourage employees to make mistakes and be willing to take the risk of innovation.

The results must be secured, shared and protected through knowledge management.

g) Knowledge protection. While creating, accumulating, sharing and applying knowledge, we must pay attention to the security and confidentiality of internal knowledge and maintain Organize knowledge well, protect intellectual property rights, and avoid knowledge loss and loss due to factors such as personnel turnover, partners, and suppliers.

loss.

h) Continuous improvement. As a daily management task within an organization, knowledge management requires regular inspection and review, and continuous improvement.

0.4 Scope of knowledge management

Knowledge management varies between organizations. Appendix A explains the scope, viewing the various states of knowledge as a continuum.

Appendix B presents the relevant areas of knowledge management and compares them with adjacent disciplines.

Knowledge management system requirements