GB/T 19019-2026Quality management - Guidance for quality tools and their application (English PDF)

Foreword

This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents".

Drafting.

This document is one of the GB/T 19000 family of standards.

This document adopts ISO 10009:2024 "Quality management – Quality tools and guidance on their application".

The following minimal editorial changes have been made to this document.

---Note added to section 4.1, providing the Chinese national standard GB/T 19001- which is "equivalent" to ISO 9001:2015.

Information from 2016;

---Note added to section 6.6, providing the Chinese national standard GB/T 19015, which is "equivalent" to ISO 10005:2018.-Information for 2021;

---Note added to 9.5, providing the Chinese national standard GB/T 19014, which is "equivalent" to ISO 10004:2018.-Information from 2019;

---Note added to section 12.4, providing Chinese national standards with a conformity level of "equivalent" to ISO 10014:2021.

Information from GB/T 19024-2025;

---Note added to section 13.1, providing Chinese national standards with a conformity level of "equivalent" to ISO 10017:2021.

Information from GB/T 19027-2025;

Please note that some content in this document may involve patents. The issuing organization of this document assumes no responsibility for identifying patents.

This document was proposed and is under the jurisdiction of the National Technical Committee on Standardization of Quality Management and Quality Assurance (SAC/TC151).

Introduction

The quality of products and services provided by an organization is achieved through the processes and procedures of establishing a quality management system (QMS).

In essence, the role of a quality management system is to ensure that the results of products and services meet the expected objectives.

Quality tools are an essential component of a quality management system. This document aims to familiarize users with a range of quality tools.

Some quality tools may be useful in the quality management system described in ISO 9001, and can help users select the appropriate quality tools for their current tasks.

Measurement tools.

This document focuses on tools that have been successfully applied in various industries and scenarios, while also helping users understand some tools that have not yet been widely adopted.

A tool for general applications.

1 Scope

This document provides guidance on the selection and application of quality tools in a quality management system.

This document applies to the selection of quality tools to achieve the following objectives.

a) Describe the characteristics of the process or variable;

b) Facilitate problem-solving;

c) Highlight areas for improvement;

d) Improve effectiveness.

2 Normative references

The contents of the following documents, through normative references within the text, constitute essential provisions of this document. Dated citations are not included.

For references to documents, only the version corresponding to that date applies to this document; for undated references, the latest version (including all amendments) applies.

This document.

ulary)

Note. GB/T 19000-2016 Quality Management Systems – Fundamentals and Vocabulary (ISO 9000:2015, IDT)

3 Terms and Definitions

The terms and definitions defined in ISO 9000 and the following terms and definitions apply to this document.

quality tool

quality technology

A method or procedure for performing an operation to achieve a quality objective.