GB/T 35408-2017Quality management in e-commerce - Terminology (English PDF)

电子商务质量管理术语

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Issued by

AQSIQ; SAC

Level / Type

National · Recommended

Issue date

December 29, 2017

Implementation date

April 1, 2018

Scope

GB/T 35408-2017 is the English-translated version of 电子商务质量管理术语.

China's national vocabulary for quality management in e-commerce. It defines the terms used to describe quality in an online marketplace. The reason a vocabulary was needed first is that e-commerce quality is not the quality of a product. In a shop, quality is what the goods are; online it is a bundle of things the buyer experiences separately - whether the listing described the item truthfully, whether the seller was who they claimed, whether the order arrived when promised and intact, whether the return worked, and whether the reviews were real. Each of those is a distinct failure mode with a distinct remedy, and the industry had no agreed words for them. China's online retail sector was by then the largest in the world and largely marketplace-based, meaning the platform is not the seller, which raises the further question of what quality the platform is responsible for. This document is the base of a small series that goes on to specify merchant vetting and product information display.

Document preview — GB/T 35408-2017

National Standard of the People's Republic of China

ICS: 01.040.01
Classification: A 22

Issued by: General Administration of Quality Supervision, Inspection and Quarantine; Standardization Administration of the PRC

ForewordI
1 Scope1
2 Basic terms1
2.1 E-commerce foundation1
2.2 Quality Management Foundation2
3 Quality Control Terminology3
3.1 Information Management3
3.2 Quality Assurance4
3.3 Rights protection5
4 Quality Credit Terms6
5 Quality Supervision Terminology7
6 Quality Risk Prevention Terminology8
Reference10
Index11

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009.

This standard by the National Standardization Technical Quality Management e-commerce (SAC/TC563) and focal point.

The main drafting units of this standard. Hangzhou Institute of Standardization, Alibaba (China) Co., Ltd., China National Institute of Standardization, Beijing Beijing

East Century Trading Co., Ltd. Hangzhou National e-commerce product quality monitoring and disposal center, China University of Metrology, Zhejiang Gongshang University, Hangzhou division

Fan University, Jiangsu Institute of Product Quality Supervision and Inspection, Fujian New Tanzanian Group Co., Ltd., Zhejiang Network Sheng Bao Co., Ltd.

Division, Shenzhen Inspection and Quarantine Science Institute.

The main drafters of this standard. Xu Yanjun, Yuan Zheng, Yan Kui Tong, Zheng Fu, Hu Qin Yan, Xu Yingcheng, Qian Yu Jing, Liu Lifang, Wang Zhimin, Zhang Xin,

Wang Hongtao, Liu Wenhao, Liu Dongsheng, Zuo Aibing, Zhou Gang, Li Sucai, Zhao Ying, Lin Ying, Shen Jie, Wang Pu Liang, Wang Junchen, Ye Kai, Jiang Hong,

Sun Xiaoyun, Chen Xin, Chen Liping, Gu Longfang, Feng Hui.

E-commerce quality management terminology

1 Scope

This standard defines the e-commerce quality management related terms and definitions.

This standard applies to the field of e-commerce quality management.

2.1 e-commerce foundation

Remaining clauses in the full document

2 Basic terms
3 Quality Control Terminology
4 Quality Credit Terms
5 Quality Supervision Terminology
6 Quality Risk Prevention Terminology

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 30 pages — is available in the English PDF.

Referenced standards

Cited by

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