GB/T 27917.1-2023Express service—Part 1: Basic terminology (English PDF)

Foreword

This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents" Drafting.

This document is Part 1 of GB/T 27917 "Express Service". GB/T 27917 has released the following parts.

---Part 1. Basic terminology;

---Part 2. Organizational requirements;

---Part 3. Service link.

This document replaces GB/T 27917.1-2011 "Express Service Part 1: Basic Terminology" and is consistent with GB/T 27917.1-2011 In addition to structural adjustments and editorial changes, the main technical changes are as follows:

---Added "delivery" (see 3.1), "express service entity" (see 3.3), "express terminal outlet" (see 3.3.1), changed the "express service" "Service" (see 3.2, 2.1 of the 2011 edition), "Express mail" (see 3.4, 2.3 of the 2011 edition); deleted "Express Service Organization" (see 2.2 of the 2011 edition), "Express delivery clerk" (see 2.4 of the 2011 edition), "Express delivery business network" (see 2.5 of the 2011 edition);

---Added "courier" (see 4.1), "express mail handler" (see 4.2), "mail express security inspector" (see 4.3), "express engineering technology" Personnel" (see 4.4), "Express Equipment Operation and Maintenance Engineer" (see 4.5), "Express Site Manager" (see 4.6), "International Express Business Engineer" (see 4.7), deleted "delivery person" (see 4.2.1 of the 2011 version), "handler" (see 4.2.2 of the 2011 version), and "customer service staff" (See 4.2.3 of the 2011 edition), "International express customs declarer" (see 4.2.4 of the 2011 edition);

---Added "standard time express delivery" (see 5.1.1), "non-standard time express delivery" (see 5.1.2), "rural express delivery" (see 5.3.1), "urban express delivery" "Express" (see 5.3.2), "Normal temperature express" (see 5.4.1), "Cold chain express" (see 5.4.2), "Reverse express" (see 5.5.3), "Insured price" "Express" (see 5.5.4), changed "Domestic Express" (see 5.2.1, 3.1.1 of the 2011 version), "City Express" (see 5.2.1.1, 3.1.1.1 of the 2011 edition), "Express delivery within the province to other places" (see 5.2.1.2, 3.1.1.2 of the 2011 edition), "International Express" (see 5.2.2, 3.1.2 of the 2011 edition), "International Inbound Express" (see 5.2.2.1, 3.1.2.1 of the 2011 Edition), "International Outbound Express" (See 5.2.2.2, 3.1.2.2 of the 2011 edition), "Hong Kong, Macao and Taiwan Express" (see 5.2.1.4, 3.1.3 of the 2011 edition), delete the "limited time" "Express delivery" (see 3.2.3 of the 2011 edition), "special express delivery" (see 3.2.4 of the 2011 edition);

---Added "special-shaped parts" (see 6.9), changed "rejected parts" (see 6.4, 4.1.3.1 of the 2011 version), "uncovered express" (see 6.5, 4.1.3.4 of the 2011 edition), "damaged parts" (see 6.6, 4.1.3.5 of the 2011 edition), "delivered parts" (see 6.2, the 2011 edition 4.1.2.4 of the 2011 edition), deleted "commissioned items" (see 4.1.2.2 of the 2011 edition), "self-pickup items" (see 4.1.2.3 of the 2011 edition), and "wrong items". "Send" (see 4.1.3.3 of the 2011 version);

---Added "express service station" (see 7.2), "village-level delivery logistics comprehensive service station" (see 7.3), "unmanned service station" (see 7.4), "Intelligent collection and investment service terminal" (see 7.6), "intelligent envelope box" (see 7.7), "intelligent express box" (see 7.8), "unmanned express delivery vehicle" (See 7.9), "Express delivery drones" (see 7.10), "Automatic sorting equipment" (see 7.11), "Automatically guided transport sorting robots" (see 7.12), "Express intelligent X-ray safety inspection equipment" (see 7.13), "Express vehicle" (see 7.14), "Express special electric three-wheeler" "Car" (see 7.15), "Express delivery information system" (see 7.17), "Express delivery business place" (see 7.1, 4.4.1 of the 2011 version), "Express mail processing place" (see 7.5, 4.4.2 of the 2011 edition), "express handheld terminal" (see 7.16, 4.4.6 of the 2011 edition), deleted In addition to "Customs Express Supervision Site" (see 4.4.3 of the 2011 Edition) and "Call Center" (see 4.4.4 of the 2011 Edition);

---Added "express electronic waybill" (see 8.1.2), "recycling packaging box" (see 8.2.3), "express packaging bag" (see 8.2.4), "express collection" "Bagging" (see 8.2.5), "Packaging fillers" (see 8.2.6), "reply order" (see 8.1.3, 4.3.4 of the 2011 version), "express delivery" have been changed Envelope" (see 8.2.1, 4.4.7 of the 2011 edition), "Express packaging box" (see 8.2.2, 4.4.8 of the 2011 edition), deleted "express mail" "Details Form" (see 4.3.1 of the 2011 edition), "Resending Application Form" (see 4.3.2 of the 2011 edition), "Claim Application Form" (see 2011 Edition of 4.3.3 of the 2011 edition), "Express Customs Declaration Form" (see 4.3.5 of the 2011 edition);

---Added "ordering" (see 9.1.1), "real-name receipt and delivery" (see 9.1.2), "packaging" (see 9.1.4), "over-packaging" (see 9.1.4.1), "Green packaging" (see 9.1.4.2), "warehousing" (see 9.2.3), "delivery" (see 9.3.1), "door-to-door delivery" (see 9.3.3.1), "box delivery" (see 9.3.3.2), "station delivery" (see 9.3.3.3), "other delivery" (see 9.3.3.4), changed "first delivery" (see 9.3.2, 2011 5.4.1 of the 2011 edition), "Complaint" (see 9.5.1, 5.6.1 of the 2011 edition), "Appeal" (see 9.5.3, 5.6.3 of the 2011 edition), "Appeal" "Time limit" (see 9.5.4, 5.6.4 of the 2011 version), "Internal parts do not match" (see 9.6.4, 5.7.4 of the 2011 version); "Receive orders" has been deleted (See 5.1.1 of the 2011 edition), "Pickup" (see 5.1.2 of the 2011 edition), "Express package" (see 5.2.4 of the 2011 edition), "Customs declaration" (see 5.3.1 of the 2011 edition), "customs clearance" (see 5.3.2 of the 2011 edition), "inspection declaration" (see 5.3.3 of the 2011 edition), "Reinvestment" (see 5.4.2 of the 2011 version).

Introduction

GB/T 27917 "Express Service" is planned to consist of three parts.

---Part 1. Basic terminology. The purpose is to define the basic concepts of express delivery services and clarify their relationship with practitioners, categories of express delivery services, and special Basic terms related to express mail, service facilities and equipment, service supplies, service links, and service quality.

---Part 2. Organizational requirements. The purpose is to stipulate the overall requirements for express delivery service entities, service entities, service products, and service locations. and facilities, packaging supplies and equipment, employees, information systems, data security, service contracts, service security, and service quality. this requirement.

---Part 3. Service link. The purpose is to stipulate the service links of domestic express delivery business (excluding express delivery business from Hong Kong, Macao and Taiwan), as well as international Specific requirements for express delivery services within the territory of the People's Republic of China and Hong Kong, Macao and Taiwan express delivery services within the mainland (mainland).

1 Scope

This document defines the basic concepts of express delivery services, as well as their relationship with practitioners, categories of express delivery services, special express items, service facilities and equipment, and services.

Basic terminology related to service supplies, service links, and service quality.

This document applies to operations, management, teaching, scientific research and other activities related to express delivery services.

2 Normative reference documents

This document has no normative references.

3 Basic concepts

4 Practitioners