GB/T 27917.3-2023Express service—Part 3: Service procedures (English PDF)

Foreword

This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents" Drafting.

This document is Part 3 of GB/T 27917 "Express Service". GB/T 27917 has released the following parts.

---Part 1. Basic terminology;

---Part 2. Organizational requirements;

---Part 3. Service link.

This document replaces GB/T 27917.3-2011 "Express Service Part 3: Service Links" and is consistent with GB/T 27917.3-2011 In addition to structural adjustments and editorial changes, the main technical changes are as follows:

---Changed the "Scope" of Chapter 1 (see Chapter 1, Chapter 1 of the 2011 edition);

---Changed the content of Chapter 4 "General Requirements" (see Chapter 4, Chapter 4 of the 2011 edition);

---Changed the content of "General Provisions" (see 5.1, 5.1 of the 2011 version);

---Changed the content of "Basic Requirements" (see 5.2.1, 2011 version of 5.2.1);

---Added the content of "User Ordering" (see 5.2.2);

---Added the content of "intelligent collection and investment service terminal collection and delivery" (see 5.2.3.3);

---Changed the content of "receiving express mail" (see 5.2.3, 5.2.2 and 5.2.3 of the 2011 version);

---Changed the content of "packaging" (see 5.2.5, 2011 version of 5.2.5);

---Deleted the content of "filling in the express waybill" (see 5.2.7 of the 2011 version);

---Changed the content of "internal processing" (see 5.3, 2011 version of 5.3);

---Changed the content of "delivery" (see 5.4, 2011 version of 5.4);

---Changed the content of "International Outbound Express" (see 6.2, 2011 version of 6.2);

---Deleted "A.1 Compensation Objects" in Appendix A (see A.1 of the 2011 version).

Introduction

GB/T 27917 "Express Service" is planned to consist of three parts.

---Part 1. Basic terminology. The purpose is to define the basic concepts of express delivery services and clarify their relationship with practitioners, categories of express delivery services, and special Basic terms related to express mail, service facilities and equipment, service supplies, service links, and service quality.

---Part 2. Organizational requirements. The purpose is to stipulate the overall requirements for express delivery service entities, service entities, service products, and service locations. and facilities, packaging supplies and equipment, employees, information systems, data security, service contracts, service security, and service quality. this requirement.

---Part 3. Service link. The purpose is to stipulate the service links of domestic express delivery business (excluding express delivery business from Hong Kong, Macao and Taiwan), as well as international Specific requirements for express delivery services within the territory of the People's Republic of China and Hong Kong, Macao and Taiwan express delivery services within the mainland (mainland).

1 Scope

This document stipulates the service links of domestic express delivery business (excluding express delivery business from Hong Kong, Macao and Taiwan), as well as the international express delivery business in the People's Republic of China.

Specific requirements for express delivery services within the country, Hong Kong, Macao and Taiwan in the mainland (mainland) and other aspects.

This document applies to entities and personnel providing domestic and international express delivery services, as well as relevant e-commerce operators and users.

2 Normative reference documents

The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, the dated quotations For undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to this document.

GB/T 27917.1 Express services Part 1: Basic terminology

GB/T 38726 Express air transport information exchange specifications

GB/T 41833 Express electronic waybill

GB 43352 Express packaging heavy metals and specific substance limits

JT/T 1387 Mail Express Rail Transport Handover Operation Requirements

YZ/T 0162 Cold chain express service

YZ/T 0171 Basic requirements for express mail packaging

YZ/T 0175 Fresh aquatic products express delivery service requirements

YZ/T 0178 Mail Express Restrictions on Excessive Packaging Requirements

YZ/T 0179 Agricultural product delivery services and environmentally friendly packaging requirements

YZ/T 0185 Operating Specifications for Real-name Receipt and Inspection of Express Mail

3 Terms and definitions

The terms and definitions defined in GB/T 27917.1 apply to this document.

4 General requirements