GB/T 10757-2026Terminology of the postal industry (English PDF)

1 Scope

GB/T 10757-2026 is the Chinese national standard covering the vocabulary of postal and express services - the items and their classes, the network and its nodes, collection, sorting, transport and delivery, the tracking events and the terms of the express industry that grew up beside the post. It replaces GB/T 10757-2011 and has been in force since 1 August 2026, under the State Post Bureau. It was issued on 30 April 2026 and has been in force since 1 August 2026, replacing GB/T 10757-2011. The document is under the responsibility of the State Post Bureau. This page is published from the official record of the 2026 edition; the clause text of a standard this recent is not yet in circulation, and the figures, limits and tables it contains are those of the document itself, delivered in full with the English translation.

This document defines the basic terminology used in postal services and management, as well as the terminology for service organizations and personnel, and the terminology for mail and express delivery. Terminology for service facilities and equipment, terminology for documents and packaging materials, terminology for service processes, and terminology for service quality. This document applies to the production, service, and management activities of the postal industry.

2 Normative references

This document has no normative references.

5 Mail and Express Terminology

5.1 email The term is a general term for letters (5.7), parcels (5.10), remittance notices, newspapers and other printed matter (5.12) delivered by postal enterprises (4.1.1) (3.3).

5.2 Domestic Mail The entire process, from receipt (8.1) to delivery (8.3.1), takes place in the People's Republic of China (5.1).

5.2.1 Mail to/from Hong Kong, Macao and Taiwan Emails exchanged between users in Mainland China and users in Hong Kong Special Administrative Region, Macao Special Administrative Region, and Taiwan (5.1).

5.3 international mail Sending emails between users within the territory of the People's Republic of China and users in other countries or regions, as well as sending emails between users in other countries or regions but through China. Mail transiting through the territory of the People's Republic of China (5.1).

5.4 Ordinary mail Postal enterprises (4.1.1) do not issue receipts when accepting (8.1) mail, and do not require recipients (3.14) to sign for (8.3.8) mail when delivering (8.3.1) mail.

5.5 Registered email certifiedmail When accepting a mail item (8.1), the postal enterprise (4.1.1) issues a receipt to the sender (3.13), and when delivering it (8.3.1), the recipient (3.14) signs for it (8.1). 3.8) of the email (5.1).

5.6 When sending registered mail (5.5), the sender (3.13) shall include the completed reply slip with the mail (5.1). After the mail (5.1) is successfully delivered, the sender shall... The recipient (3.14) signs or stamps the return receipt, and the postal company (4.1.1) then mails (3.3) this return receipt to the sender (3.13) of the mail. (5.1).

5.7 letters and postcards A collective term for letters (5.8) and postcards (5.9).

5.8 letter Sealed information carriers delivered to a specific individual or organization in the form of envelopes according to the name and address, excluding books, newspapers, and periodicals.

5.9 postcard; postalcard Card-type information carriers that do not require sealing and have communication functions.

5.10 Parcel Individually packaged items delivered to a specific individual or entity according to the name and address on the packaging.

Note. The package weight shall not exceed 50kg, the dimensions of any side shall not exceed 150cm, and the total length, width and height shall not exceed 300cm.

5.11 oversized parcel Items exceeding the weight or size of a package (5.10) to be delivered to a specific individual or entity according to the name and address on the package.

Note. This does not include items that exceed the delivery capabilities of the courier service provider (4.1.3) and (3.3).

6 Service Facility and Equipment Terminology

6.1 Business premises mail/expressfacility A place for receiving users and providing mail (5.1) or express mail (5.30) collection and delivery (8.1) and other related services.

6.2 Used for sorting (8.2.1), sealing (8.2.3), storage, exchange, transfer, and delivery (8.3.1) of mail (5.1) or express mail (5.30). place.

6.3 A place that provides last-mile delivery services for one or more express delivery companies (4.1.2) and their branches.

6.4 These are rural public infrastructure facilities established in administrative villages that can provide receiving and storage services for multiple delivery service brands.

6.5 Rural public infrastructure located in administrative villages to receive and forward mail (5.1).

6.6 Unmanned locations that use self-service terminal equipment to provide last-mile delivery (3.3) services.

6.7 Sending (8.2.3) international mail to overseas postal institutions; (5.3) parcels and/or receiving, opening, and processing international mail sent by overseas postal institutions. (5.3) The mail processing location of the general package (6.2).

6.8 The mail processing facility that directly exchanges international mail with overseas postal agencies or entrusted transportation agencies (5.3) and the mail processing facility for general parcels (6.2).

Note. The international mail exchange station does not block or send (8.2.3) international mail (5.3) packages, nor does it open or process international mail (5.3) packages sent from overseas.

6.9 mailroute Using mail transport vehicles or manpower, transport mail according to the prescribed routes and schedules (5.1).

6.10 Mailbox; mailbox The postal enterprise (4.1.1) provides a special container for users to mail ordinary letters (5.7).

6.11 Universal postal service facilities (3.9) located in public places and bearing the sign of a postal enterprise (4.1.1) that primarily sell newspapers and periodicals.

6.12 Utilizing technologies such as mechanization, automation, and artificial intelligence to complete the collection (8.1) and delivery (8.3.1) services of mail (5.1) or express mail (5.30). Self-service terminals include smart mailboxes (6.13), smart parcel lockers (6.14), unmanned service stations (6.6), unmanned delivery vehicles (6.15), and unmanned delivery systems. Machine (6.16), etc.

6.13 It utilizes information technology for control and management, operating through password verification, electronic verification, and other identity recognition methods, providing services to delivery companies. (4.1.4) Intelligent collection and delivery service terminals (6.12) for receiving (8.1), delivering (8.3.1) and users sending and picking up mail (5.1) and express mail (5.30).

7 Document Forms and Packaging Material Terminology

7.1 Email details form maildispatchnote A document used to record the original mail receipt (5.1), mail delivery (8.1) information, and service agreements.

7.2 express electronic waybill The original sender and recipient information (8.1) of the express mail (5.30) is stored in the computer system according to a certain format, and the recipient's (3.14) name and sender's information are recorded. The personal information (3.13), including name, contact number, and address, is processed using encryption measures such as hiding, and then printed out onto thermal paper or other media. The documents generated above.

7.3 The document used in the international postal parcel (5.10) service to record the original mail (5.1) receipt (8.1) information and service agreement.

7.4 The document used for Hong Kong, Macao and Taiwan postal parcel (5.10) services to record the original mail (5.1) receipt (8.1) information and service agreement.

7.5 Receipt At the sender's (3.13) request, the recipient (3.14) must sign or [signature] upon inspection of the mail (5.1) or express delivery (5.30). The stamped document is returned to the sender (3.13).

7.6 envelope Made primarily of cardboard, and processed through die-cutting, printing, and gluing, this material can be used to carry mail (5.1) or during delivery (3.3). Envelope-style packaging materials for express mail (5.30).

7.7 Packing box Made primarily from corrugated cardboard, and processed through die-cutting, creasing, and printing, this product can be used to load mail during delivery (3.3). (5.1) or boxed packaging for express shipments (5.30).

7.8 Packing bag Made primarily from resin, and processed through blown film, fiber drawing, extrusion, die cutting, and sealing, this product can be loaded onto mail during delivery (3.3). Bag-type packaging supplies for items (5.1) or express items (5.30).

Note. This includes plastic film packaging bags, air cushion film packaging bags, and plastic woven fabric packaging bags, etc.

7.9 recyclable packaging Packaging materials used to load mail (5.1) or parcels (5.30) during delivery (3.3) or reused two or more times.

Note. This includes containerized containers (FIBCs, FIBCs, etc.) (7.14, 7.15), reusable boxes (bags), reusable packaging (7.10), and other recyclable packaging materials. Items, etc.

7.10 Reusable Packing After initial use, it can be reused for packaging mail (5.1) or express parcels (5.30) after simple cleaning and repair. supplies.

7.11 Packaging supplies made of insulating materials for storing mail (5.1) or parcels (5.30) to reduce heat transfer to the outside environment.

7.12 packagingpackingarticle Packaging materials used to meet the requirements of protecting the contents of mail (5.1) or express (5.30) for safety and convenient storage and transportation.

8 Service Process Terminology

8.1 Posting; acceptance The process by which a delivery company (4.1.4) receives mail (5.1) or parcel (5.30) from a sender (3.13).

8.1.1 order taking Users select courier services (3.7), including the courier service provider (4.1.3), service time limit, delivery method (8.3.1), etc., and reserve courier services. (3.7) process.

8.1.2 Real-name posting When receiving (8.1) mail (5.1) or express mail (5.30), the user's identity shall be verified and the identity information shall be registered.

8.1.3 Inspection of contents When accepting mail (8.1), the delivery company (4.1.4) shall check whether the contents of the mail (5.1) or express (5.30) sent by the user comply with the regulations on prohibited and restricted items. The process of determining whether the information filled in by the user on the mail details form (7.1) or the express electronic waybill (7.2) matches the actual items they send.

8.1.4 Security inspection equipment such as X-rays and CT scans are used to image and inspect the contents of mail (5.1) and parcels (5.30) to identify suspicious items.

8.1.5 Prohibited Articles According to laws, regulations and requirements of national administrative departments, items prohibited from being mailed (3.3) are prohibited from being mailed.

GB/T 10757-2026. Postal Terminology ICS

03.240 CCSM

80 National Standards of the People's Republic of China Replaces

GB/T 10757-2011 Postal industry terminology Published on 2026-04-

30 Implemented on August 1, 2026 State Administration for Market Regulation The State Administration for Standardization issued a statement.