GB/T 24359-2021Quality requirements and evaluation of third party logistics service (English PDF)

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules of Standardization Documents" Drafting.

This document replaces GB/T 24359-2009 "Third Party Logistics Service Quality Requirements", compared with GB/T 24359-2009, except for the structure In addition to adjustments and editorial changes, the main technical changes are as follows.

---The standard name has been changed;

--- Changed Chapter 1 "Scope" (see Chapter 1, Chapter 1 of the 2009 edition);

---Added "Service Quality" and "Reverse Logistics" in Chapter 3 "Terms and Definitions" (see 3.3 and 3.5);

--- Deleted "third-party logistics service quality" and "logistics network" in Chapter 3 "Terms and Definitions" (see 3.3 and 3.5);

---Changed the content of Chapter 4 "Basic Requirements" (see Chapter 4, Chapter 4 of the 2009 edition);

---Changed the standard framework of Chapter 5, Chapter 6, and Chapter 7, merged into the current Chapter 5 "Service Requirements" (see Chapter 5, 2009 edition Chapter 5, Chapter 6, and Chapter 7);

---Changed the content of "Information Service" (see 5.2, Chapter 6 of the 2009 edition);

---Changed the content of "Warehouse" (see 5.3.1, 7.1 of the 2009 edition);

--- Added "Reverse Logistics" of "Operation Service" (see 5.3.5);

---Changed the content of "Other Services" (see 5.3.6, 7.5 in 2009 edition);

---Changed the content of "Risk and Emergency Management" (see Chapter 6, Chapter 8 of the 2009 edition);

---Changed the content of "Main Service Quality Indicators" (see Chapter 8, Chapter 10 of the 2009 edition);

--- Added Chapter 9 "Service Quality Evaluation" (see Chapter 9);

--- Added Chapter 10 "Continuous Improvement" (see Chapter 10).

1 Scope

This document specifies the basic requirements, service requirements, risk and emergency management, complaint handling, and main service quality indicators for third-party logistics services. Standards, service quality evaluation and continuous improvement.

This document is applicable to the management and evaluation of third-party logistics services.

2 Normative references

The content of the following documents constitutes an indispensable clause of this document through normative references in the text. Among them, dated quotations Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document.

GB/T 18354 Logistics Terminology

GB/T 21071 Warehousing Service Quality Requirements

GB/T 30333 Logistics Service Contract Guidelines

GB/T 36733 General Rules for Service Quality Evaluation

SB/T 10977 Warehousing operation specification

3 Terms and definitions

The following terms and definitions defined in GB/T 18354 and GB/T 36733 apply to this document.