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GB/T 16890-2025Service requirements of passenger transport by water (English PDF)

水路旅客运输服务质量要求

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

June 30, 2025

Implementation date

January 1, 2026

Scope

GB/T 16890-2025 is the English-translated version of 水路旅客运输服务质量要求.

GB/T 16890-2025 is the Chinese standard "Service requirements of passenger transport by water".

Its scope clause reads: This document specifies the general requirements for water passenger transport services, as well as the requirements for water passenger transport stations, carriers, ticketing, information services, safety procedures, etc. Emergency, complaint handling and service evaluation requirements.

This document applies to the services and management of domestic water passenger transport. This document does not apply to passenger services and management of ocean-going cruise ships or township ferry crossings. Its clauses include terms and definitions.

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Document preview — GB/T 16890-2025

National Standard of the People's Republic of China

ICS: 03.220.40
Classification: R 24
Replacing: GB/T 16890-2008

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Preface
1 Scope
2 Normative references
3 Terms and Definitions
4 General Requirements
5 Water passenger transport stations
6 Carrier
7 Ticketing
8 Information Services
9 Safety Emergency
10 Complaint Handling and Service Evaluation
Appendix A (Informative) Service Index Calculation Method

1 Scope

This document specifies the general requirements for water passenger transport services, as well as the requirements for water passenger transport stations, carriers, ticketing, information services, safety procedures, etc.

Emergency, complaint handling and service evaluation requirements.

This document applies to the services and management of domestic water passenger transport.

This document does not apply to passenger services and management of ocean-going cruise ships or township ferry crossings.

2 Normative references

The contents of the following documents constitute the essential clauses of this document through normative references in this document.

For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to

This document.

GB 2894 Safety signs and their use guidelines

GB 5768.1 Road traffic signs and markings Part 1.General

GB 5768.2 Road traffic signs and markings Part 2.Road traffic signs

GB 5768.3 Road traffic signs and markings Part 3.Road traffic markings

GB/T 10001.1 Graphic symbols for public information Part 1.General symbols

GB/T 10001.3 Graphic symbols for public information Part 3.Passenger and freight transport symbols

GB 13495.1 Fire safety signs Part 1.Signs

GB/T 15566.1 Principles and requirements for setting up public information guidance systems Part 1.General

GB 16557 Safety signs for marine life-saving appliances

GB/T 18225 Terminology for Water Passenger Transport

GB/T 18883 Indoor Air Quality Standard

GB/T 31015 Principles and requirements for the design and installation of public information guidance systems based on accessibility needs

GB/T 33660 Guidelines for barrier-free design of urban public transport facilities

GB/T 34417 Service Information Disclosure Specification

GB 37487 Standard for the management of hygiene in public places

GB 37488 Hygiene indicators and limit requirements for public places

GB 41023 Safety technology and management requirements for ro-ro passenger ferry terminals

JT/T 405 Water Passenger Transport Computer Ticketing Ticket Samples and Management and Use Requirements

JT/T 1293 Basic requirements for safety management of passenger terminals

JT/T 1294 Cruise Port Service Specifications

JT/T 1433.1 Technical Specifications for Electronic Ticketing Systems for Water Passenger Transport Part 1.Electronic Tickets

3 Terms and Definitions

The terms and definitions defined in GB/T 18225 apply to this document.

GB/T 26365 | GB/T 32852.6 | GB/T 16890 | […]

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 17 pages — is available in the English PDF.

Referenced standards

Normative references

Editions of GB/T 16890

Edition	Title	Revision	Status
GB/T 16890-2025	Service requirements of passenger transport by water	current edition	Current
GB/T 16890-2008	Requirements on services of passenger transport by water	previous edition	In force
GB/T 16890.1-1997	Requirements on services of passenger transport by water--General rules	previous edition	Obsolete

This page sells the current edition, GB/T 16890-2025. Earlier editions are listed for reference only.

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