GB/T 16868-2009Commodity and service quality management specification (English PDF)

1 Scope

This standard specifies the relevant terms and definitions, infrastructure operation and service quality of goods management requirements, document management requirements, quality management

Requirements, commodity management requirements, quality control services, employing job requirements.

This standard applies to all types of goods in the business and service enterprises and organizations.

2 Normative references

The following documents contain provisions which, through reference in this standard and become the standard terms. For dated references, subsequent

Amendments (not including errata content) or revisions do not apply to this standard, however, encourage the parties to the agreement are based on research

Whether the latest versions of these documents. For undated reference documents, the latest versions apply to this standard.

GB 8978 Integrated Wastewater Discharge Standard

GB/T 10001.1 flag Public information graphical symbols - Part 1. Common symbols (GB/T 10001.1-2006,

ISO 7001.1990, NEQ)

GB 10070 standard of environmental vibration of urban area

GB 12348 Standard of noise at boundary of industrial enterprises

GB/T 17093 total number of bacteria in indoor air health standards

GB/T 17242 Guidelines for complaints handling

GB 17790 household and similar air conditioner installation specifications

GB 18580 interior decoration materials, plywood and their products limited release formaldehyde

GB 18584 interior decoration materials, wooden furniture of harmful substances

GB/T 18883 indoor air quality standards

GB 50222 interior decoration of buildings for fire protection design

SB/T 10401 commodity service evaluation system

SB/T 10409 Business Services Customer Satisfaction Evaluation Specification

Energy requirements SB/T 10427 shopping malls, supermarkets, air conditioning and refrigeration

3 Terms and Definitions

The following terms and definitions apply to this standard.