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SB/T 10962-2013Service quality evaluation system of commodity management enterprises (English PDF)

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Issued by

Ministry of Commerce of the People's Republic of China

Level / Type

National · Recommended

Issue date

April 16, 2013

Implementation date

November 1, 2013

Scope

SB/T 10962-2013 (Service quality evaluation system of commodity management enterprises) is available as an English-translated PDF.

SB/T 10962-2013 — This standard stipulates the terms and definitions of the service quality evaluation system of commodity management enterprises and the evaluation requirements.

This standard applies to commercial organizations (hereinafter referred to as organizations) that provide goods and services to customers.

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Document preview — SB/T 10962-2013

National Standard of the People's Republic of China

ICS: 03.080
Classification: A 12

Issued by: Ministry of Commerce of the People's Republic of China

What this standard covers1
Document data2
Standards quoted by this document3

What this standard covers

This standard specifies the terms and definitions and evaluation requirements for commodity business enterprise service quality evaluation system. This standard applies to goods and services to provide customers with business organizations (hereinafter re

Document data

International classification (ICS): 03.080.

Chinese classification (CCS): A12.

Estimated length of the Chinese original: 13,113 words.

Standards quoted by this document

GB/T 16868-2009

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 9 pages — is available in the English PDF.

Referenced standards

Normative references

GB/T 16868-2009Commodity and service quality management specification

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