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SB/T 10959-2013Service management specification of retail enterprises (English PDF)

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Issued by

Ministry of Commerce of the People's Republic of China

Level / Type

National · Recommended

Issue date

April 16, 2013

Implementation date

November 1, 2013

Scope

SB/T 10959-2013 (Service management specification of retail enterprises) is available as an English-translated PDF.

SB/T 10959-2013 — This standard specifies the basic requirements for retail business services, specific service etiquette and sales service, cash register service and other services Claim.

This standard applies to medium-sized entities shop operators and retail businesses. Note. it refers to medium-sized retail enterprises with annual sales of more than 10 million yuan (including 10 million yuan) and the number of employees more than 100 people (including 100 persons) of the retail business.

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Document preview — SB/T 10959-2013

National Standard of the People's Republic of China

ICS: 03.120.10
Classification: A 10

Issued by: Ministry of Commerce of the People's Republic of China

What this standard covers1
Document data2
Standards quoted by this document3

What this standard covers

This standard specifies the basic requirements of the retail business services, service etiquette as well as sales and service, cashier services and the specific requirements of other services. This standard applies to medium-sized entities operated retai

Document data

International classification (ICS): 03.120.10.

Chinese classification (CCS): A10.

Estimated length of the Chinese original: 8,818 words.

Standards quoted by this document

GB/T 16868; GB/T 19012; SB/T 10401

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 6 pages — is available in the English PDF.

Referenced standards

Normative references

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