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GB/T 43153-2023Basic specification for at-home care services of the elderly (English PDF)

居家养老上门服务基本规范

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

September 7, 2023

Implementation date

September 7, 2023

Scope

GB/T 43153-2023 is the English-translated version of 居家养老上门服务基本规范.

GB/T 43153-2023 sets the basic requirements for at-home care visits to older people. Chinese elder care policy rests overwhelmingly on care at home rather than in institutions, and the visiting carer is the whole system as far as the person receiving it is concerned: she is unsupervised, in a private home, with someone who may be unable to complain about what happens. The standard therefore covers the organisation and the personnel before the tasks. It sets the general requirements on the service organisation, the service personnel and the service itself, then the service content - personal care, basic nursing care, health management, visiting care, emotional support, entrusted errands, and adapting the home environment for age - followed by the service process and its requirements, and the evaluation and improvement. It took effect on 7 September 2023.

Document preview — GB/T 43153-2023

National Standard of the People's Republic of China

ICS
03.080.99
Classification
A20

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Contents

  • 1 Scope1
  • 2 Normative reference documents1
  • 3 Terms and Definitions1
  • 4 General requirements1
  • 4.1 Service Organization1
  • 4.2 Service personnel2
  • 4.3 Service requirements2
  • 5 Service content2
  • 5.1 Life care services2
  • 5.2 Basic care services2
  • 5.3 Health management services3
  • 5.4 Visiting care services3
  • 5.5 Spiritual comfort service3
  • 5.6 Entrusted agency services3
  • 5.7 Family living environment adaptation services for aging3
  • 6 Service process and requirements3
  • 6.1 Consultation reception3
  • 6.2 Assessment of the abilities of the elderly4
  • 6.3 Signing a service agreement4
  • 6.4 Service preparation4
  • 6.5 Service Implementation4
  • 4 Reference5

Foreword

This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part

1.Structure and Drafting Rules of Standardization Documents" Drafting. Please note that some content in this document may be subject to patents. The publisher of this document assumes no responsibility for identifying patents. This document is proposed by the Ministry of Civil Affairs of the People's Republic of China. This document is under the jurisdiction of the National Technical Committee on Standardization of Social Welfare Services (SAC/TC315). This document was drafted by: Beijing Civil Affairs Bureau, Beijing Aging Industry Association, Xiamen Zhiyu Information Technology Co., Ltd., Tianyi Zhongfu Aging Industrial Services (Beijing) Co., Ltd., Beijing East Asia Xinhua Investment Group Co., Ltd., Shandong Shengquan Elderly Care Service Group Co., Ltd., Beijing Zhong Jingkang Medical Technology Co., Ltd., Taikang Home (Beijing) Investment Co., Ltd., Yijia Elderly Service Center in Yeji District, Lu'an City, Shushan, Hefei City District Baijiaban Home Elderly Care Service Center, Jining City Yanzhou District Good Neighbor Social Work Service Center, Beijing Cuncao Chunhui Elderly Care Service Management Co., Ltd. Company, Beijing Shoukai Cuncao Senior Care Service Co., Ltd., Lehuiju (Suzhou) Health Industry Co., Ltd., Guangdong Aging Industry Association, Everbright Senior Care Health Industry Development Co., Ltd., Henan Haojia Elderly Service Center. The main drafters of this document. Zhou Yu, Shang Zhenkun, Zang Meihua, Wang Kai, Tian Yang, Xin Liang, Tao Ying, Yi Xiaoyuan, Wang Yonghe, Zhang Huifeng, Qiu Youmo, Cai Yi, Yin Jie, Zu Yang, Wang Xiaolong, Hao Yongjing, Niu Feng, Ding Houjun, Peng Tingting, Wang Lei. Basic specifications for home care home care services

1 Scope

GB/T 43153-2023 sets the basic requirements for at-home care visits to older people. Chinese elder care policy rests overwhelmingly on care at home rather than in institutions, and the visiting carer is the whole system as far as the person receiving it is concerned: she is unsupervised, in a private home, with someone who may be unable to complain about what happens. The standard therefore covers the organisation and the personnel before the tasks. It sets the general requirements on the service organisation, the service personnel and the service itself, then the service content - personal care, basic nursing care, health management, visiting care, emotional support, entrusted errands, and adapting the home environment for age - followed by the service process and its requirements, and the evaluation and improvement. It took effect on 7 September 2023.

This document stipulates the overall requirements, service content, service processes and requirements, service evaluation and improvement of home care services. This document applies to home care service organizations providing door-to-door services and management for the elderly at home.

2 Normative reference documents

The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, the dated quotations For undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to this document.

GB/T 42195 Standards for assessment of abilities of the elderly

3 Terms and definitions

The following terms and definitions apply to this document.

3.1 Provide service activities related to physical function maintenance, mental health support, daily living assistance, and environmental improvement for the elderly at home.

4.1 Service organization

4.1.1 It should be registered or filed, and have the qualifications and abilities suitable for providing services.

4.1.2 A service management system should be established, including but not limited to.

a) Safety management system;

b) Contract management system;

c) Financial management system;

d) Archives management system.

4.1.3 Service personnel suitable for the service content should be deployed.

4.1.4 The service hotline, service content, service methods, charging standards, payment methods and service supervision methods should be disclosed. The disclosed information should be true and accurate. Complete and valid.

4.1.5 Pre-job training should be carried out for service personnel, and on-the-job training should be carried out regularly. The training contents include but are not limited to.

a) Laws, regulations and basic knowledge of home care services;

b) Skills and methods of communicating with the elderly;

c) Theories and operating specifications related to elderly care services;

d) Service security protection and emergency response methods.

4.1.6 It is advisable to purchase insurance products suitable for service quality and safety for service personnel and service objects.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 9 pages — is available in the English PDF.

Referenced standards

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