GB/T 39735-2020Guidelines for administrative service evaluation (English PDF)

1 Scope

This document gives the basic principles of evaluation of the government service evaluation according to the application, as well as evaluation channels, evaluation content, evaluation methods, and evaluation methods:

The application of price results and continuous improvement:

This document is applicable to the evaluation of government service agencies at all levels, various government service platforms, government service matters and personnel services across the country jobs:

2 Normative references

The contents of the following documents constitute indispensable clauses of this document through normative references in the text: Among them, dated quotations

Only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to

This document:

GB/T 36112-2018 Government Service Center Service Site Management Specification

GB/T 36114-2018 Guidelines for the preparation of service guides for the entry of government service centers

3 Terms and definitions

The following terms and definitions apply to this document:

3:1

Administrativeservice

Services provided by government departments and other organizations authorized or entrusted by them in the process of exercising administrative powers and performing public service duties:

Note 1: The administrative power matters referred to in this document mainly refer to the administrative license, administrative payment, administrative ruling, administrative confirmation, administrative reward and other administrative

Power matters:

Note 2: The public service matters referred to in this document include but are not limited to education, public health and basic medical care, basic social security, public employment services, etc:

Issues closely related to industry development and people’s livelihood:

3:2

Administrativeserviceinstitution

Government departments and statutory organizations authorized or entrusted to provide government services:

Note: Including government service hall, government service center, convenience service station, government service window, etc:

3:3

Administrativeserviceplatform

An online government service platform established by the government and its functional departments:

Note: Including business system, hotline platform, mobile service terminal, self-service terminal, etc:

3:4

Serviceobject

Natural persons, legal persons and other organizations applying to handle government service matters:

3:5

Evaluatedobject

Government service agencies at all levels, various government service platforms, service matters and related staff: