GB/T 32169.4-2015Specification for operation of administrative service centre—Part 4: Requirements for counter service appraisal (English PDF)

3.1 Window service evaluation

Administrative Service Center according to certain principles, criteria, procedures and methods of window service efficiency factors, such as a comprehensive satisfaction rate

Quantitative assessment, based on the assessment results to improve and continue to improve the quality of service window.

3.2 Matters stationed rate of implementation

The number of actual window stationed matters handled by the level of government and agreed to publish the total number of items and entered government service center ratio.

3.3 Window authorized to perform rate

Window according to the number stationed in the department authorized to handle matters with the department than the actual number of items entered government service center.

3.4 Handle mention rate handlingspeeduprate

Gone through a period of time window sum of all parts of the time difference with the actual handling of the statutory time limit, the time limit for the sum of its statutory ratio.

3.5 Site completion rate

Ratio of the total number of pieces number of pieces on the spot gone through the window and the inner window gone through the same period.

3.6 JO rate jointapprovalrate

JO gone through several member involvement window and gone through the window than the same period the total number of members.