GB/T 32169.3-2015Specification for operation of administrative service centre— Part 3: Requirements for counter services (English PDF)
政务服务中心运行规范 第3部分：窗口服务提供要求
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
October 12, 2015
Implementation date
May 1, 2016
Scope
GB/T 32169.3-2015 is the English-translated version of 政务服务中心运行规范 第3部分：窗口服务提供要求.
GB/T 32169.3-2015 is the Chinese standard "Specification for operation of administrative service centre— Part 3: Requirements for counter services".
Its scope clause reads: This section GB/T 32169 specifies the Administrative Service Center (Center) provides the basic requirements of window service, service program, service Etiquette, information disclosure, supervision and evaluation of services and so on.
This section applies to the center of the window service delivery. Its clauses include basic requirements; service program.
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Document preview — GB/T 32169.3-2015
National Standard of the People's Republic of China
- ICS
- 01.040.03
- Classification
- A 12
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- 1 Scope
- 2 Normative references
- 3 Basic requirements
- 3.2 Publication Services
- 3.4 satisfactory service
- 4 1 service program
- 4.1 1 counseling
- 4.2 accepting applications
- 4.3 review
- 4.4 handle
- 4.5 Pay
- 4.6 served
- 4.7 archive
- 5 3 Service Etiquette
- 5.1 grooming
- 5.2 behavior
- 5.3 Service Language
- 6 3 Information Disclosure
- 7 Monitoring and Evaluation
- Appendix A (informative) this single service
- Annex B (informative) notice of acceptance of
- Annex C (informative) notice of correction material
- Annex D (informative) this single service
1 Scope
This section GB/T 32169 specifies the Administrative Service Center (Center) provides the basic requirements of window service, service program, service
Etiquette, information disclosure, supervision and evaluation of services and so on.
This section applies to the center of the window service delivery.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 32169.1 Administrative Service Center Operations Specifications - Part 1. General requirements
Run - Part 2 GB/T 32169.2 Administrative Service Center. stationed requirements
GB/T 32169.4 Administrative Service Center Operations Specifications - Part 4. window service evaluation requirements
3 Basic requirements
3.1 specification services
Matters should be handled in strict accordance with procedures and requirements to provide services.
3.2 Publication Services
Information should be made public on a number of ways.
3.3 Civilization Service
Shall be in accordance with civilized manners require warm and thoughtful service for clients.
3.4 satisfactory service
Should be based on the reasonable needs of clients continue to optimize service mode and service behavior, to provide convenient and efficient service, to serve satisfaction.
4 service program
4.1 counseling
4.1.1
guide inquiry service window should be prepared to guide the consulting services for clients.
4.1.2
handle matters window, the window should be in accordance with the relevant provisions of the personnel consulting services disposable objects to make a clear answer and provide phase
Off this single service items, see Appendix A.
4.1.3
matters have been stationed in the center but not part of the handle of the window, the window should guide the clients to the relevant window handle.
......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
Cited by
- GB/T 47366-2026Operating specification for the government service "unresolved matters" feedback window
- LY/T 3171-2020Implementation criteria of forestry and grassland administrative license
- GB/T 36112-2018Specification for service site management of administrative service centre
- GB/T 36113-2018Specification for complaint-handling administrative service centre
- GB/T 37277-2018Guide for facilitation of administrative approval and service
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Related Standards
GB/T 32169.1-2015 — Specification for operation of administrative service centre—Part 1: Basic requirements
GB/T 32169.2-2015 — Specification for operation of administrative service centre—Part 2: Requirements for stationing
GB/T 32169.4-2015 — Specification for operation of administrative service centre—Part 4: Requirements for counter service appraisal
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