LY/T 3172-2020Evaluation criteria of forestry and grassland administrative license (English PDF)

7.1 General

According to the characteristics of the selected evaluation method, the evaluation subject can select applicable indicators from the evaluation indicators and combine them, and then Construct an evaluation index system, and assign a corresponding score to each index.

7.2 Indicators of administrative licensing information disclosure

7.2.1 The determination of the name, code, and setting basis of administrative licensing items, including.

a) Whether to compile a list of administrative licensing items;

b) Whether to compile a service guide;

c) Whether the name of the administrative license item, the basis for setting, the administrative license acceptance agency, and the administrative license object are clearly specified item by item.

7.2.2 All administrative licensing matters are disclosed to the public. include.

a) Whether to disclose the list of administrative licensing items;

b) Whether to publish the service guide.

7.2.3 The process and results are disclosed as required, including.

a) Disclosure of information ex officio;

b) Disclosure of information upon application.

7.3 Dynamic management indicators for administrative licensing matters

7.3.1 According to the adjustment of the basis for the establishment of administrative licensing items and the requirements of the reform of the administrative licensing system, timely update and correct the list of administrative licensing items Single information situation, including.

a) Add, cancel, transfer, delegate or merge administrative licensing items;

b) Change the elements of administrative licensing items, etc.

7.3.2 According to the clean-up of laws, regulations, rules and normative documents, timely update the service guide for administrative licensing matters, including.

a) Implementation basis;

b) Application materials;

c) Processing time limit;

d) License conditions, etc.

7.4 Indicators for the optimization of the administrative licensing process

The process of reviewing and optimizing administrative licensing includes but not limited to the following situations.

a) Compile a flowchart according to general requirements and commonly used symbols, and describe the administrative licensing process and the involved links in text form;

b) Whether the functions, methods, and objects set by the process are repeated;

c) Whether the sequence of the review process is reasonable;

d) Inform the promises;

e) Optimize service items.

7.5 Indicators of work efficiency

Work efficiency, including but not limited to the following situations.

a) Acceptance concentration rate;

b) On-time settlement rate;

c) Early closing rate.

7.6 Indicators for handling violations

The quantitative evaluation value should be deducted in case of violations. Violations include but are not limited to the following situations.

a) No one has accepted the application;

b) Application items with complete application materials and complying with the legal form and approval authority will not be accepted;

c) Unauthorized increase of handling links and handling conditions;

d) Stop handling the matters that have been accepted without justified reasons;

e) Overdue will not be processed;

f) Failure to charge as required;

g) Failure to serve the licenses and approval documents to the administrative counterparty as required.

7.7 Indicators of complaints, administrative reconsiderations or administrative litigation

7.7.1 There are complaints, administrative reconsiderations or administrative litigation, and the results of complaint handling, reconsideration decisions, court judgments, etc. determine that the agency is illegal or improper circumstances, it is necessary to clarify the quantitative evaluation value that should be deducted.

7.7.2 If the administrative counterpart is satisfied with the result of complaint handling, the quantitative evaluation value may be appropriately increased, but the magnitude should not be greater than the deducted quantitative evaluation value.

7.8 Indicators of innovative measures to facilitate the people

In the case of innovative measures for the convenience of the people, the quantitative evaluation value can be appropriately increased. Innovative measures to facilitate the people include but are not limited to the following situation.

a) Carry out the whole process online approval;

b) The administrative licensing decision already made by the State Forestry and Grassland Administration no longer requires the applicant to repeatedly provide as application materials;

c) The applicant is no longer required to provide the basic information of the applicant that can be found in the national enterprise credit information publicity system;

d) Open a green channel for administrative approval;

e) Other innovative measures for the convenience of the people.

8.1 Self-evaluation

8.1.1 The administrative license undertaking unit and the administrative license acceptance site shall conduct a self-evaluation of the administrative license processing situation, and summarize the evaluation report.

8.1.2 It mainly conducts self-evaluation on the legality, timeliness, and openness of administrative licensing matters, and proposes improvements to the problems found.

Discussion and measures.

8.1.2.1 The self-evaluation of the undertaker includes but not limited to the following situations.

a) Whether to issue an acceptance form;

b) Whether to issue a supplement and correction notice, and whether to specify the deadline for supplement and correction;

c) Whether to issue a review notice and whether to specify the review period;

d) Whether it is completed on time according to the license period;

e) Whether the reasons and reasons for disapproval shall be explained.

8.1.2.2 Self-evaluation of administrative license acceptance sites includes but is not limited to the following situations.

a) Service of administrative license results;

b) Disclosure of administrative licensing results;

c) The status of online consultation response;

d) Document management status of receiving and delivering materials;

e) Summarize the handling situation by quarter;

f) Information entry status of the national enterprise credit information publicity system.

8.2 Satisfaction evaluation of administrative counterparts

8.2.1 Investigate through various methods such as electronic evaluator evaluation, questionnaire filling, online voting, etc.

Satisfaction with government licensing services. Refer to Appendix A for the satisfaction evaluation indicators of administrative counterparts.

8.2.2 The administrative licensing work management agency conducts statistical analysis on the survey results, aggregates satisfaction information data, conducts analysis, and forms an evaluation result on the report.

8.2.3 The administrative licensing work management agency solicits opinions and suggestions through telephone, email, on-site communication, network interaction and other forms to form a collective Special report on the return visit in China.

8.3 Third Party Evaluation

8.3.1 The administrative licensing work management agency is responsible for entrusting a third-party evaluation.

8.3.2 The self-evaluation report, administrative counterpart satisfaction evaluation report and other materials can be combined with on-site inspections, inquiries, seminars and other forms to carry out Third-party evaluation, forming an evaluation report.

8.4 Combination of multiple evaluations

Comprehensively use the 8.1-8.3 evaluation methods to compare and analyze the evaluation reports, find the reasons for the differences, and summarize good experiences and practices.