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GB/T 28583-2025Specification of electricity supply service (English PDF)

供电服务规范

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

April 25, 2025

Implementation date

November 1, 2025

Scope

GB/T 28583-2025 is the English-translated version of 供电服务规范.

GB/T 28583-2025 is the Chinese standard "Specification of electricity supply service".

Its scope clause reads: This document defines the terms and definitions of power supply services, and stipulates general service specifications, power supply quality, power consumption and grid connection business handling, power energy Requirements for metering, electricity bill settlement, power supply fault handling, service channels, etc. This document applies to power supply services provided by power supply enterprises.

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Document preview — GB/T 28583-2025

National Standard of the People's Republic of China

ICS: 29.020
Classification: F 20
Replacing: GB/T 28583-2012

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Preface
1 Scope
2 Normative references
3 Terms and Definitions
4 General Principles of Power Supply Services
5 Power supply quality
5.1 Power Quality
5.2 Power supply reliability
6 Power usage and grid connection business processing
6.1 General Provisions
6.2 Power supply (grid connection) solution provision
6.3 Design Review
6.5 Signing of power supply and use contract (power purchase and sale contract)
6.6 User Profile Management
7 Electricity Metering
8 Electricity bill settlement
8.1 Meter Reading
8.2 Electricity Cost Calculation
8.3 Electricity Fee Collection
9 Power supply fault handling
10 Power outage, power restriction or power supply suspension
11 Electricity Safety Service
12 Service Channels
12.1 Business premises
12.2 Power supply service hotline
12.3 Electronic channels
13 User Complaints Handling
14 Information Disclosure
Appendix A (Normative) Basic functions and performance requirements of voltage monitoring devices
Appendix B (Normative) Statistical method for reliability of power supply to 10(6, 20) kV users
Appendix C (Normative) 10(6, 20) kV User Annual Average Power Supply Reliability Index Requirements Calculation Basis
References

1 Scope

This document defines the terms and definitions of power supply services, and stipulates general service specifications, power supply quality, power consumption and grid connection business handling, power energy

Requirements for metering, electricity bill settlement, power supply fault handling, service channels, etc.

This document applies to power supply services provided by power supply enterprises.

2 Normative references

The contents of the following documents constitute essential clauses of this document through normative references in this document.

For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to

This document.

GB/T 12325 Power quality supply voltage deviation

GB/T 14549 Power quality - Harmonics in public power grids

GB/T 15945 Power quality - Power system frequency deviation

GB/T 17626.7 Electromagnetic compatibility test and measurement technology Power supply system and connected equipment harmonics, interharmonics measurement and measuring instruments

Guidelines

GB/T 29328 Technical specification for power supply and self-provided emergency power supply configuration for important power users

GB 50052 Design specification for power supply and distribution systems

GB 50053 Design specification for substations 20kV and below

GB 50054 Low voltage power distribution design specification

GB 50059 35~110kV substation design specification

GB 50060 3~110kV high voltage distribution equipment design specification

GB 50062 Design specification for relay protection and automatic devices of power installations

GB 50147 Specification for construction and acceptance of high voltage electrical equipment for electrical installation projects

GB 50148 Specification for the construction and acceptance of power transformers, oil-immersed reactors and mutual inductors for electrical installation projects

GB 50149 Specification for construction and acceptance of busbar installations for electrical installations

GB 50150 Electrical equipment acceptance test standard for electrical installation engineering

GB 50168 Construction and acceptance standard for cable lines for electrical installation projects

GB 50169 Specification for construction and acceptance of grounding devices for electrical installation projects

GB 50171 Specification for the construction and acceptance of panels, cabinets and secondary circuit wiring for electrical installation projects

GB 50172 Specification for construction and acceptance of storage batteries for electrical installation projects

GB 50173 Electrical installation engineering 66kV and below overhead power line construction and acceptance specification

GB 50227 Design specification for parallel capacitor devices

GB 51348 Civil building electrical design standard

DL/T 500 Technical conditions for use of voltage monitors

DL/T 621 Grounding of AC electrical equipment

DL/T 836.2 Power supply reliability evaluation procedures for power supply systems Part 2.High and medium voltage users

DL/T 1917 Technical Specifications for Power User Business Expansion Application

GB/T 36278 | GB/T 36050 | GB/T 33592 | GB/T 32575 | GB/T 12167 | […]

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 19 pages — is available in the English PDF.

Referenced standards

Normative references

GB 50053 · GB 50062 · GB 50169 · GB 50171 · GB 50172

Cited by

Editions of GB/T 28583

Edition	Title	Revision	Status
GB/T 28583-2025	Specification of electricity supply service	current edition	Current
GB/T 28583-2012	Specification of electricity supply service	previous edition	In force

This page sells the current edition, GB/T 28583-2025. Earlier editions are listed for reference only.

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