GB/T 27768-2011Social insurance services - General principles (English PDF)
社会保险服务 总则
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
December 30, 2011
Implementation date
February 1, 2012
Scope
GB/T 27768-2011 is the English-translated version of 社会保险服务 总则.
GB/T 27768-2011 is the Chinese standard "Social insurance services - General principles". Its scope clause reads: This standard specifies the basic principles of social insurance services, as well as the service system, service support, service delivery, service monitoring, evaluation and improvement Into basic requirements.
This standard applies to service activities at all levels of social insurance agencies. Social security administrations designated by law, authorize, commission, and Social insurance agencies commissioned to provide social insurance services agencies can refer applications. Its clauses include terms and definitions; basic principles.
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Document preview — GB/T 27768-2011
National Standard of the People's Republic of China
- ICS
- 03.060
- Classification
- A 11
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- 1 Scope
- 2 Normative references
- 3 Terms and Definitions
- 4 Basic Principles
1 Scope
This standard specifies the basic principles of social insurance services, as well as the service system, service support, service delivery, service monitoring, evaluation and improvement
Into basic requirements.
This standard applies to service activities at all levels of social insurance agencies. Social security administrations designated by law, authorize, commission, and
Social insurance agencies commissioned to provide social insurance services agencies can refer applications.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
GB/T 17242 Guidelines for complaints handling
GB/T 19038 Customer Satisfaction Evaluation Model and Method Guide
GB/T 19039 General customer satisfaction survey
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1 Social Insurance
Through national legislation, and more channels to raise funds for the insured object provided by law in old age, illness, injury, unemployment, maternity, etc.
Material assistance, access to basic living guarantee social security system.
NOTE. social insurance including basic pension insurance, basic medical insurance, industrial injury insurance, unemployment insurance and maternity insurance.
3.2 Social insurance agencies
Assume operation and management of social insurance, handling affairs and social security services and other public service management and organizational responsibilities established by law.
3.3 Social insurance services
Insurance registration for social insurance agency services provided by the object, the interests of the recording, the premium collection, payment of benefits, the relationship between the transfer continue, files
Use case, advisory services and other activities.
4 Basic Principles
4.1 legal compliance
According to the social insurance law, regulations, rules and policies for social insurance services, the exercise of the right terms of reference given by the State, Victoria
Protect the legitimate rights and interests of the public service objects.
4.2 Specification fair
According to the social insurance regulations and procedures, fair and equitable treatment of clients. Norms of social insurance acts provide standardized and unified
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
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