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GB/T 26355-2010Guidelines for service in tourist attractions (English PDF)

旅游景区服务指南

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

January 14, 2011

Implementation date

June 1, 2011

Scope

GB/T 26355-2010 is the English-translated version of 旅游景区服务指南.

GB/T 26355-2010 is the Chinese standard "Guidelines for service in tourist attractions". Its scope clause reads: This standard specifies the basic content, constituent elements and quality requirements of the tourist area service.

This standard applies to the reception of different types of tourist attractions at home and abroad, including the natural landscape, cultural landscape and artificial landscape The main tourist attractions in contact with the tourist service positions.

Its clauses include normative reference documents; terms and definitions; quality management requirements.

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Document preview — GB/T 26355-2010

National Standard of the People's Republic of China

ICS: 03.080
Classification: A 12

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

1 Scope
2 normative reference documents
3 terms and definitions
4 quality management requirements

1 Scope

This standard specifies the basic content, constituent elements and quality requirements of the tourist area service.

This standard applies to the reception of different types of tourist attractions at home and abroad, including the natural landscape, cultural landscape and artificial landscape

The main tourist attractions in contact with the tourist service positions.

2 normative reference documents

The following standard terms are incorporated by reference in this standard as provisions of this standard. Whichever is the date of the reference file, which is followed by all

The amendments (not including corrigenda) or revisions do not apply to this standard, however, the parties that encourage the agreement under this standard are

No use of the latest version of these files. For undated references, the latest edition applies to this standard.

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3 terms and definitions

The following terms and definitions apply to this standard.

3.1 Tourist attractions

To meet the purpose of travel for the main function (including visits to tour, aesthetic experience, leisure, recreational fitness, etc.), and have the corresponding

Travel service facilities, providing independent management areas for the corresponding travel services. The management area should have a unified management and a clear geographical area range.

3.2 Tourist attractions service

Managers and employees with a certain degree of tourism resources (environment), tourism services and facilities through a certain means to provide visitors with a variety of straight

Access and indirect convenience benefits, to meet their travel needs of the process and results.

3.3 Quality of service

The service can meet the sum of the characteristics and characteristics of the requirements and potential needs, that is, the degree to which the service work can meet the needs of the service provider.

Is the minimum level of service provided by the firm to satisfy the target customer, and is the degree of coherence of the enterprise to maintain this scheduled service level.

4 quality management requirements

4.1 General requirements

4.1.1

Tourism scenic management should develop a "quality of service manual", a clear quality of service policy, purpose. Indicating the quality of service and quality of service

The basic attitude of management, the commitment to the quality of service and the realization of service quality commitment and objectives of the main methods and measures.

GB/T 21737-2022 | GB/T 29632-2021 | GB/T 35966-2018 | GB/T 26356-2026 | GB/T 26361-2025 | GB/T 26354-2025 | […]

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.

Referenced standards

Cited by

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