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GB/T 36738-2018Guideline of industrial tourism scenic area services (English PDF)

工业旅游景区服务指南

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

September 17, 2018

Implementation date

April 1, 2019

Scope

GB/T 36738-2018 is the English-translated version of 工业旅游景区服务指南.

GB/T 36738-2018 is the Chinese national guideline for the services offered by industrial tourism scenic areas, where industrial enterprises, industrial clusters, display areas and industrial heritage are opened to visitors.

It gives general rules and then covers the service places - signs, visiting passages, rest facilities, platforms and supporting facilities - together with service staff, environmental hygiene and safety.

It also describes the service content itself, from consulting, reception and guided visits to explanation, shopping, catering and featured services, and how service is supervised and improved.

Terms such as industrial tourism and industrial tourism scenic area are defined, and it draws on standards for ambient air, public information symbols, tourist toilets, complaint handling and accessible design.

It applies to scenic spots that provide industrial tourism services, was issued on 17 September 2018 and has applied since 1 April 2019.

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Document preview — GB/T 36738-2018

National Standard of the People's Republic of China

ICS: 03.200
Classification: A 16

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Foreword
1 Scope
2 Normative references
3 Terms and Definitions
4 General
5 Service place
5.1 mark
5.2 Visiting the passage
5.3 Rest facilities
5.4 Platform Construction
5.5 Supporting facilities
6 service staff
7 Environmental Health
8 Security
9 Service Content
9.1 Consulting Services
9.2 Reception Service
9.3 Visiting service
9.4 Explaining Service
9.5 Shopping Service
9.6 Catering Services
9.7 Featured Service
10 Service Supervision and Improvement
Reference

Foreword

This standard was drafted in accordance with the rules given in GB/T 1.1-2009.

1 Scope

This standard gives the general rules, service places, service personnel, environmental sanitation, safety, service content, service evaluation and improvement of industrial tourism scenic spots. And so on.

This standard applies to scenic spots that provide industrial tourism services.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this document. For undated references, the latest edition (including all amendments) applies to this document.

GB 3095 Ambient Air Quality Standard

GB 9664 Cultural and Recreation Site Health Standards

GB/T 10001.1 Common information graphical symbols - Part 1: General symbols

GB/T 10001.2 Marking public information graphic symbols - Part 2: Tourism and leisure symbols

GB 16153 Hotel (restaurant) hygiene standards

GB/T 17242 Complaint Handling Guide

GB/T 18973 Division and Evaluation of Quality Levels of Tourist Toilets

GB/T 26355 Tourist Scenic Area Service Guide

GB 50763 Accessibility Design Specification

3 Terms and definitions

The following terms and definitions apply to this document.

3.1 Industrial tourism

Industrial enterprises, industrial agglomeration areas, industrial display areas, industrial historical relics, and special events reflecting industrial technology achievements Color projects and projects are tangible assets or intangible assets of major attractions, and tourism such as visits, excursions, experiences, shopping, etc.

Note 1. Tangible assets include buildings, machinery, workshops, factories, related places related to industrial production (housing, educational sites), raw materials, finished products, tools, etc.

Note 2. Intangible assets include proprietary technology, brands and patents, work environment and cultural expressions.

Note 3. Rewrite GB/T 16766-2017, definition 3.19.

3.2 Industrial tourism scenic area

Around the industrial tourism (3.1), it provides a tourist service area with functions such as viewing, experience, education and leisure.

3.3 Industrial tourism scenic area service

A series of behaviors provided by the Industrial Tourism Scenic Area (3.2) to meet the needs of tourists' industrial tourism (3.1).

4 General

4.1 The establishment of industrial tourism scenic spots meets the qualification requirements for the setting of tourist attractions.

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 20 pages — is available in the English PDF.

Referenced standards

Normative references

GB 9664 · GB 16153

Similar standards

GB/T 26356-2026|GB/T 30225-2026|GB/T 18971-2025|GB/T 26354-2025|GB/T 26361-2025|GB/T 26365-2025

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