GB/T 28238-2011Requirements for after-sale services of sporting goods (English PDF)
体育用品售后服务的要求
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
December 30, 2011
Implementation date
May 1, 2012
Scope
GB/T 28238-2011 is the English-translated version of 体育用品售后服务的要求.
GB/T 28238-2011 is the Chinese standard "Requirements for after-sale services of sporting goods".
Its scope clause reads: This standard specifies Sporting Goods (hereinafter referred to as "Product") service terms and definitions, requirements, service forms, work orders, customer investment Complaint handling, product instructions, evaluate service quality.
This standard applies to service products and related documents prepared. Its clauses include terms and definitions.
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Document preview — GB/T 28238-2011
National Standard of the People's Republic of China
- ICS
- 03.080.30
- Classification
- A 12
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- 1 Scope
- 2 Normative references
- 3 Terms and Definitions
- 3.1 Sports sportinggoods
- 3.2 Serving serviceprovider
- 3.3 After-sales service
- 3.4 High-risk sports (referred to as "high-risk project")
1 Scope
This standard specifies Sporting Goods (hereinafter referred to as "Product") service terms and definitions, requirements, service forms, work orders, customer investment
Complaint handling, product instructions, evaluate service quality.
This standard applies to service products and related documents prepared.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the edition are not applicable to the present file. For undated references, the latest edition (including any amendments) applies to this document.
GB 5296.1 General consumer use
GB 5296.2 consumer use - Part 2. Household and similar electrical appliances
GB 5296.4 consumer use of textiles and apparel
GB 5296.7 consumer use - Part 7. Sports Equipment
GB/T 17242 Guidelines for complaints handling
GB/T 18760-2002 Consumer service method and requirements
3 Terms and Definitions
GB/T 18760-2002 define the following terms and definitions apply to this document.
3.1 Sports sportinggoods
For sports activities designed and manufactured products.
[GB/T 23866-2009, Definition 3.1]
NOTE. Sporting goods include sports equipment, sportswear, sports shoes.
3.2 Serving serviceprovider
Provide organizational or individual product of service.
Note. The service side may be producers, sellers of products, can also be a repair, service person.
3.3 After-sales service
Continuation of the design, production and other processes. After the product is sold, the service contract shall bear the relevant content and fulfill the legal responsibility of the customer
Any activity.
NOTE. rewrite GB/T 18760-2002, Definition 3.1.
3.4 High-risk sports (referred to as "high-risk project")
Professional, technical requirements directly related to personal safety, dangerous sports.
Note. The quote from the State Sports General Administration, "second Five Year Plan" in the Glossary.
END: Draft Version (GB/T 28238-2011)
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
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