GB/T 28220-2023Public library service specifications (English PDF)

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents" drafting.

This document replaces GB/T 28220-2011 "Public Library Service Specification". Compared with GB/T 28220-2011, except for structural adjustment In addition to editorial changes, the main technical changes are as follows:

a) Changed "deposited copy" to "deposited publication" and changed its definition (see 3.6, 3.6 of the 2011 edition);

b) Added the term and definition of "reader" (see 3.7);

c) Changed "computer" to "electronic terminal equipment" and changed its indicator value (see 5.1.3.1, 5.1.3.1 of the 2011 edition);

d) Changed "information node" to "wireless network access" and changed its expression (see 5.1.3.3, 5.1.3.3 of the 2011 edition);

e) Changed the indicator value of "number of personnel" (see 5.2.3, 5.2.3 of the 2011 edition);

f) Added the specific elements of "Document Information Collection Principles" (see 5.3.1.1, 5.3.1.1 of the 2011 edition), and changed the "Library Collection Document Information" Change the expression and index value of "total amount of interest" (see 5.3.1.2, 5.3.1.2 of the 2011 edition), change "deposit copy" to "deposit and publish "thing" and changed its expression (see 5.3.2, 5.3.2 of the 2011 edition);

g) Added "self-service" and "digital service" (see 6.1.4, 6.1.5), and deleted "remote service" (see 6.1.4 of the 2011 edition);

h) Added the specific mode of "headquarters and branch library services" about county-level, city-level, and provincial-level public libraries to carry out headquarter and branch library services (see 6.1.7);

i) Added "Service Response Time" and specific elements and indicators (see 6.2.2), changed "Closed Shelf Document Acquisition Time" and "Document Provided "Response time" and "response time for reference consultation" are components of "service response time" (see 6.2.2.1, 6.2.2.3, 6.2.2.4, 6.2.2, 6.2.7, 6.2.8 of the 2011 edition);

j) Added "Collection Utilization" and its specific elements and indicators (see 6.2.4), and changed "Collection Loan Amount" and "Per Capita Loan Amount" to The elements of "collection usage" (see 6.2.4.1, 6.2.4.2, 6.2.4, 6.2.5 of the 2011 edition); "Usage" is "digital resource usage" and is used as a component of "collection usage" (see 6.2.4.3, 6.2.6 of the 2011 edition);

k) Added the "volume of reading promotion activities" and its specific elements and indicators (see 6.2.5);

l) Changed the expression of "service promotion" and the sequence of related elements (see Chapter 7, Chapter 7 of the 2011 edition), and added "assets Disclosure and annual report system" (see 7.5);

m) Changed the expression of "service monitoring and feedback" and the expression of related elements (see Chapter 8, Chapter 8 of the 2011 edition);

n) Added "References" (see References).

Introduction

In recent years, the Law of the People's Republic of China on the Protection of Public Cultural Services and the Law of the People's Republic of China on Public Libraries have been promulgated and implemented successively.

It puts forward higher requirements for the standardization of public library management, service and business. Therefore, further revisions to GB/T 28220-2011 order perfect.

1 Scope

This document specifies the general principles, service resources, service efficiency, service marketing, service supervision and evaluation of public library services.

This document applies to the service provision of public libraries above the county level. Various public libraries established by townships (streets) and social forces and And grass-roots service points of various public libraries established by villages (communities) and social forces are implemented as a reference.

2 Normative references

The contents of the following documents constitute the essential provisions of this document through normative references in the text. Among them, dated references For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document.

GB/T 10001.1 Graphic symbols for public information - Part 1: General symbols

GB/T 13191 Information and Literature Library Statistics

GB/T 31015 Design and Setup Principles of Public Information Guidance System Based on Barrier-free Requirements

GB 37487 Hygienic management norms in public places

GB 50763 Barrier-free design specification

JGJ 38-2015 Library Architectural Design Code

WH/T 47 Statistical Specifications for Library Digital Resources

WH/T 71 Library Reference Service Specifications

WH/T 76 General Technical Specifications for On-board Devices of Mobile Book Carts

3 Terms and Definitions

The following terms and definitions apply to this document.