GB/T 25341.2-2019Quality of railway passenger transport service - Part 2: Service process (English PDF)
铁路旅客运输服务质量 第2部分：服务过程
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Issued by
State Administration for Market Regulation; Standardization Administration of China
Level / Type
National · Recommended
Issue date
December 10, 2019
Implementation date
July 1, 2020
Scope
GB/T 25341.2-2019 is the English-translated version of 铁路旅客运输服务质量 第2部分：服务过程.
GB/T 25341.2-2019 is the Chinese standard "Quality of railway passenger transport service - Part 2: Service process". Its scope clause reads: This part of GB/T 25341 specifies the service environment, facilities and equipment, service links, emergency response and repairs to provide railway passenger transport services.
Content and requirements of emergency services. This section applies to organizations and personnel who provide railway passenger transport services. For the requirements for transporting packages with passenger trains, please refer to this Part. Its clauses include terms and definitions.
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Document preview — GB/T 25341.2-2019
National Standard of the People's Republic of China
- ICS
- 03.220.30
- Classification
- A 12
- Replacing
- GB/T 25341.2-2010
Issued by: State Administration for Market Regulation; Standardization Administration of China
Contents
- Foreword
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Service environment and facilities
- 4.1 General requirements
- 4.2 Station service environment and facilities
- 4.3 Train service environment and facilities
- 5 Service links
- 5.1 General requirements
- 5.2 Ticket services
- 5.3 Inbound service
- 5.4 Waiting service
- 5.5 Platform Services
- 5.6 Baggage transportation services
- 5.7 Train services
- 5.8 Outbound Services
- 6 Emergency and Remedial Services
- Appendix A (Normative Appendix) Electronic Display Information Requirements
1 Scope
This part of GB/T 25341 specifies the service environment, facilities and equipment, service links, emergency response and repairs to provide railway passenger transport services.
Content and requirements of emergency services.
This section applies to organizations and personnel who provide railway passenger transport services. For the requirements for transporting packages with passenger trains, please refer to this Part
2 Normative references
The following documents are essential for the application of this document. For dated references, only the dated version applies to this article
Pieces. For undated references, the latest version (including all amendments) applies to this document.
GB 5749 Sanitary Standard for Drinking Water
GB 5768 road traffic signs and markings
GB 9672 Hygienic Standard for Public Transport Waiting Room
GB 9673 Public Transport Hygienic Standard
GB/T 10001 (all parts) public information graphic symbols
GB/T 13317-2010 Vocabulary for railway passenger transport
GB 13495 (all parts) Fire safety signs
GB/T 15566 (all parts) Principles and requirements for setting up a public information-oriented system
GB/T 16311 Road traffic marking quality requirements and testing methods
GB/T 18883 indoor air quality standard
GB/T 25341.1 Quality of railway passenger transport services Part 1. General
GB/T 31015 Public information-oriented system design and installation principles based on accessibility requirements
TB10100 Railway Passenger Station Design Code
3 terms and definitions
The terms and definitions defined in GB/T 13317-2010 and GB/T 25341.1 as well as the following terms apply to this document. For ease of use,
The following lists some of the terms and definitions in GB/T 13317-2010.
3.1 Passenger flow
A general term for the flow, direction and distance travelled by passengers within a certain period of time.
[GB/T 13317-2010, definition 6.2.4]
GB/T 21737 | GB/T 29632 | GB/T 35966 | GB/T 30225 | GB/T 26356 | GB/T 25341.3 | […]
......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 12 pages — is available in the English PDF.
Referenced standards
Normative references
- GB 5749Standards for drinking water quality
- GB/T 13317-2010Vocabulary for railway transport - Passenger transport
- GB/T 16311Specification and test method for road traffic markings
- GB/T 18883Standards for indoor air quality
- GB/T 25341.1Quality of railway passenger transport service - Part 1: General
- GB/T 31015Public information guidance systems - Design and setting principles and requirements for the consideration of accessible needs
GB 5768 · GB 9672 · GB 9673 · GB/T 10001 · GB 13495 · GB/T 15566
Similar standards
Editions of GB/T 25341.2
| Edition | Title | Revision | Status |
|---|---|---|---|
| GB/T 25341.2-2019 | Quality of railway passenger transport service - Part 2: Service process | first revision | Current |
| GB/T 25341.2-2010 | Quality of railway passenger transport service - Part 2: Service process | first issue | Superseded |
This page sells the current edition, GB/T 25341.2-2019. Earlier editions are listed for reference only.
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