GB/T 25341.1-2019Quality of railway passenger transport service - Part 1: General (English PDF)
铁路旅客运输服务质量 第1部分：总则
This is a limited preview
Buy now to download the full PDF (11 pages)
Need quotation for your management?
Get a formal quotation for GB/T 25341.1-2019 in 30 minutes.
Issued by
State Administration for Market Regulation; Standardization Administration of China
Level / Type
National · Recommended
Issue date
December 10, 2019
Implementation date
July 1, 2020
Scope
GB/T 25341.1-2019 is the English-translated version of 铁路旅客运输服务质量 第1部分：总则.
GB/T 25341.1-2019 is the Chinese standard "Quality of railway passenger transport service - Part 1: General".
Its scope clause reads: This part of GB/T 25341 specifies the basic requirements for railway passenger transport services, service management, service contracts, service processes, services The overall content of communication, service evaluation and improvement.
This section applies to organizations and personnel who provide railway passenger transport services. For the requirements of packages transported with passenger trains, please refer to this Part Points. Its clauses include terms and definitions.
Found what you need?
Document preview — GB/T 25341.1-2019
National Standard of the People's Republic of China
- ICS
- 03.220.30
- Classification
- A 12
- Replacing
- GB/T 25341.1-2010
Issued by: State Administration for Market Regulation; Standardization Administration of China
Contents
- Foreword
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Basic requirements
- 4.1 Security
- 4.2 Punctuality
- 4.3 Accessible
- 4.4 Convenience
- 4.5 Comfort
- 4.6 Green
- 5 Service Management
- 5.1 Service organization
- 5.2 Service staff
- 6 Service contract
- 6.1 General requirements
- 6.2 Tickets
- 6.3 Baggage tickets
- 7 Service process
- 8 Service communication
- 8.1 Service Information
- 8.2 Customer service
- 9 Service evaluation and improvement
- Appendix A (informative) Example of data collection method for railway passenger transport service quality evaluation
1 Scope
This part of GB/T 25341 specifies the basic requirements for railway passenger transport services, service management, service contracts, service processes, services
The overall content of communication, service evaluation and improvement.
This section applies to organizations and personnel who provide railway passenger transport services. For the requirements of packages transported with passenger trains, please refer to this Part
Points.
2 Normative references
The following documents are essential for the application of this document. For dated references, only the dated version applies to this article
Pieces. For undated references, the latest version (including all amendments) applies to this document.
GB/T 13317-2010 Vocabulary for railway passenger transport
GB/T 25341.2 Service quality of railway passenger transport. Part 2. Service process
3 terms and definitions
The terms and definitions defined in GB/T 13317-2010 and the following apply to this document. For ease of use, the following is repeated
Certain terms and definitions in GB/T 13317-2010.
3.1 Focus traveler passengerwhoneedscare
Old, young, sick, disabled, pregnant travelers.
[GB/T 13317-2010, definition 2.1.1]
3.2 Railway passenger transport contract
An agreement that clarifies the rights and obligations between railway transport companies and passengers.
Note. Including train tickets and luggage tickets.
3.3 Qualityofrailwaypassengertransportservice
Pros and cons of railway passenger transport services.
[GB/T 13317-2010, definition 4.11]
3.4 Railway passenger station
Handling railway passenger transportation business, providing a place for railway passengers to board and land.
Note 1. Generally composed of station square, station building and station yard.
Note 2. Rewrite GB/T 13317-2010, definition 2.5.
GB/T 21737 | GB/T 29632 | GB/T 35966 | GB/T 30225 | GB/T 26356 | GB/T 25341.3 | […]
......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 11 pages — is available in the English PDF.
Referenced standards
Normative references
Similar standards
Editions of GB/T 25341.1
| Edition | Title | Revision | Status |
|---|---|---|---|
| GB/T 25341.1-2019 | Quality of railway passenger transport service - Part 1: General | first revision | Current |
| GB/T 25341.1-2010 | Quality of railway passenger transport service - Part 1: General | first issue | Superseded |
This page sells the current edition, GB/T 25341.1-2019. Earlier editions are listed for reference only.
How to Download GB/T 25341.1-2019
- 1
Add to cart
Click "Download PDF" on this page and choose "Buy this standard". You can add more standards before checkout.
- 2
Checkout
Enter your email and billing details. Payment is processed securely by Stripe (cards or bank transfer). Prefer bank details? Request a quotation (min. order $300).
- 3
Instant delivery (0–9 sec)
Delivery is automatic: within seconds of payment you'll receive an email with a secure download link. The link stays valid for 72 hours.
- 4
Invoice included
A tax invoice is attached to the confirmation email. Need a custom invoice? Contact us.
Related Standards
GB/T 25341.2-2019 — Quality of railway passenger transport service - Part 2: Service process
GB/T 25341.3-2024 — Quality of railway passenger transport service - Part 3: Service evaluation
GB/T 7251.4-2026 — Low-voltage switchgear and controlgear assemblies - Part 4: Particular requirements for assemblies for construction sites (ACS)
Secure payment via Stripe
Payments accepted
GB/T 25341.1-2019
$125.00