GB/T 25341.3-2024Quality of railway passenger transport service - Part 3: Service evaluation (English PDF)
铁路旅客运输服务质量 第3部分：服务评价
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Issued by
State Administration for Market Regulation; Standardization Administration of China
Level / Type
National · Recommended
Issue date
August 23, 2024
Implementation date
December 1, 2024
Scope
GB/T 25341.3-2024 is the English-translated version of 铁路旅客运输服务质量 第3部分：服务评价.
GB/T 25341.3-2024 is the Chinese standard "Quality of railway passenger transport service - Part 3: Service evaluation". Its scope clause reads: This document specifies the evaluation requirements, evaluation process, evaluation content, evaluation methods and evaluation report for railway passenger transport service quality.
This document applies to the evaluation of railway passenger transport service quality by railway regulatory authorities, railway transport enterprises and third-party evaluation agencies. Its clauses include terms and definitions.
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Document preview — GB/T 25341.3-2024
National Standard of the People's Republic of China
- ICS
- 03.220.30
- Classification
- A 12
Issued by: State Administration for Market Regulation; Standardization Administration of China
Contents
- 1 Scope1
- 2 Normative references1
- 6 Evaluation content3
- 8 Evaluation Report6
- Appendix D (Informative) Punctuality Data Processing Method17
- References18
1 Scope
This document specifies the evaluation requirements, evaluation process, evaluation content, evaluation methods and evaluation report for railway passenger transport service quality.
This document applies to the evaluation of railway passenger transport service quality by railway regulatory authorities, railway transport enterprises and third-party evaluation agencies.
2 Normative references
The contents of the following documents constitute the essential clauses of this document through normative references in this document.
For referenced documents without a date, only the version corresponding to that date applies to this document; for referenced documents without a date, the latest version (including all amendments) applies to
This document.
GB/T 13317 Railway Transport Vocabulary
GB/T 25341.1 Railway passenger transport service quality Part 1.General principles
GB/T 25341.2 Railway passenger transport service quality Part 2.Service process
3 Terms and definitions
The terms and definitions defined in GB/T 13317 and GB/T 25341.1 and the following apply to this document.
3.1 evaluation of the quality of passenger transport service
Evaluate the quality of railway passenger transport services and analyze the results.
3.2 evaluation subject
Organizer of railway passenger transport service quality evaluation work.
3.3 evaluation organization
The implementing agency for railway passenger transport service quality evaluation.
3.4 evaluation object
The object of passenger transport service quality evaluation (3.1).
Note. This refers to the unit of railway passenger transport service work.
3.5 evaluation of the whole industry
Carry out passenger transport service quality evaluation for all railway passenger transport enterprises in the industry (3.1).
GB/T 21737 | GB/T 29632 | GB/T 35966 | GB/T 30225 | GB/T 26356 | GB/T 25341.2 | […]
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 8 pages — is available in the English PDF.
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Related Standards
GB/T 13317-2024 — Vocabulary for railway transport - Passenger transport
GB/T 25341.1-2019 — Quality of railway passenger transport service - Part 1: General
GB/T 25341.2-2019 — Quality of railway passenger transport service - Part 2: Service process
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GB/T 25341.3-2024
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