GB/T 16767-2010Service quality in the amusement park (English PDF)

5.1.1 Basic requirements

5.1.1.1 Amusement parks shall scientifically plan and design, rationally allocate amusement facilities, reception facilities, guiding signage facilities and infrastructure in accordance with the theme characteristics of the park, taking into account the current situation of the terrain, land coverage, investment scale, construction stage, content layout and other factors. If possible, it can increase cultural and entertainment facilities and water amusement facilities.

5.1.1.2 Special equipment in amusement parks shall comply with relevant national regulations.

5.1.2 Amusement facilities (including water amusement facilities)

5.1.2.1 The purchase, installation, operation, modification, maintenance, use management, supervision management of amusement facilities (including water amusement facilities) shall be in accordance with the provisions of GB 8408 and the safety supervision and management measures for amusement facilities (including water amusement facilities) formulated by relevant state departments. To use these facilities, it shall obtain a certificate of conformity issued by the statutory technical inspection department.

5.1.2.2 For the introduction of new amusement facilities (including water amusement facilities), if there is no corresponding national or industry standard, it shall use the standards of the equipment introduction country or region on this equipment for management, establish the corresponding enterprise standards and operational procedures, report to the relevant authorities for standard registration.

5.1.3 Cultural and entertainment facilities and cultural themes

5.1.3.1 The construction and installation of various cultural and entertainment facilities and their supporting devices shall comply with the relevant national laws and regulations, to ensure good performance, safe and reliable use.

5.1.3.2 Stages, lighting, sound and other performance facilities shall be installed and placed neatly and satisfactorily, to meet the performance requirements.

5.1.3.3 The anti-drop device of the equipment in the stage shall be safe and effective. The selection and production of curtains, props, etc. shall comply with the requirements of GB 20286. with the size of the reception tourists in the amusement park, which can meet the basic requirements of different levels of tourists. 5.1.5.5.2 The facilities of the restaurant shall comply with the relevant national hygiene standards, the tableware used shall meet the hygiene and environmental protection requirements. 5.1.5.5.3 It shall be equipped with necessary disinfection and mosquito- repellent equipment, which shall meet the requirements of the national health and epidemic prevention department.

5.1.5.6 Shopping facilities 5.1.5.6.1 The architectural shape, color and material of the tourist shopping place shall be coordinated with the landscaping environment, without destroying the main landscape or hindering the tourists' visit, the layout is reasonable; the advertising sign does not affect the sightseeing effect. 5.1.5.6.2 It can provide tourism products related to the theme of the amusement park or with local characteristics.

5.1.6 Infrastructure

5.1.6.1 Basic requirements The public infrastructure of the amusement park shall comply with relevant national regulations and consider the safety and service needs in the operation of the facility.

5.1.6.2 Safety signs 5.1.6.2.1 Where it is necessary to remind people of safety in certain places and locations, it shall set the safety signs in accordance with GB 2894. 5.1.6.2.2 The safety sign shall be set up in an eye-catching position, which is clearly legible and shall not be placed on a movable object. 5.1.6.2.3 All safety signs shall be inspected at any time. If any deformation, damage or discoloration is found, it shall be refurbished or replaced in time.

5.1.6.3 Monitoring facilities In the amusement park, it shall install closed-circuit television monitoring equipment at the entrances and exits, main passages and personnel-intensive places in accordance with the regulations of the public security department, it shall ensure that it works normally without interruption during the opening of the park. personnel shall pass the training and pass examination before going to post.

5.2.2 Operating requirements for amusement facilities

5.2.2.1 Safety inspections shall be carried out before daily operation, the inspection items shall be carried out in accordance with the relevant rules and regulations of each unit.

5.2.2.2 Before operation every day, the number of test run without load shall be not less than two, it can only be started for operation after confirming that everything is normal.

5.2.2.3 In daily operations, it shall carry out work in strict accordance with the operating procedures of each post, pay attention to safety.

5.2.2.4 After daily operation, it shall clean, organize and inspect the various carriers, auxiliary equipment and playgrounds, to ensure that they are clean and orderly, and there are no safety hazards; at the same time, record the operation of the daily amusement facilities and sign it for confirmation.

5.2.3 Waterpark operation requirements

5.2.3.1 The waterpark shall have a special management department and shall be equipped with sufficient lifeguards, medical personnel and first aid facilities as required.

5.2.3.2 All water recreation items shall be equipped with monitoring stations, with dedicated personnel on duty, the number and location of monitoring stations shall be able to see the full range of water recreation items.

5.2.3.3 The amusement rules of various water amusement items shall be announced in obvious positions. The video or broadcasting system shall make repeated publicity to remind visitors to pay attention to safety and prevent accidents.

5.2.3.4 Before the daily operation, the water play facilities with certain risks shall be put into trial operation.

5.2.3.5 The surface floats and pool bottom debris shall be removed once a day before operation.

5.2.3.6 The water quality shall be checked regularly every day. The water quality criteria shall meet the requirements of GB 9667, GB 5749 and GB 9665.

5.2.4 Cultural and entertainment facilities operation requirements

5.2.4.1 The use of various cultural and entertainment facilities shall strictly abide by the corresponding operational specifications, to ensure the performance the safety explanation and training for foreign tourists, with graphic representation. 6.2.1.3.2 During the amusement process, it shall pay close attention to the safety status of the tourists as well as the operation status of the amusement facilities, to eliminate the safety hazards in time. 6.2.1.3.3 When the facility is temporarily shut down due to sudden bad weather or mechanical breakdown of the amusement facilities, it shall have emergency and contingency measures, and notice the tourists in time. 6.2.1.3.4 Amusement parks shall recommend buying personal accident insurance for visitors who participate in special thrill rides.

6.2.2 Tourist safety

6.2.2.1 Amusement activities that require physical conditions for visitors or that are not suitable for patients with certain diseases shall be announced in a "warning" manner at the entry point of the activity.

6.2.2.2 Visitors who do not meet the seating conditions shall be rejected to participate in the corresponding amusement activities.

6.2.3 Employee safety

6.2.3.1 If the professional technical qualification certificate is not held, it shall not operate the electrical equipment and facilities in the park.

6.2.3.2 Employees' dress, hair, and jewelry shall meet safety requirements; safety equipment such as safety helmets and safety ropes shall be worn during high-altitude or engineering operations, and shall be operated in strict accordance with safety regulations.

6.2.4 Safety inspection

6.2.4.1 Amusement parks shall have safety inspection systems such as amusement facilities, cultural and entertainment facilities and waterparks.

6.2.4.2 The amusement facilities shall be subject to routine inspection before the day, week, month, holiday and peak season. It shall make thorough overhauling once every year. The rides that exceed the validity period of the safety inspection shall not be operated with passengers. It is strictly forbidden to operate the equipment with malfunction.

6.2.4.3 The amusement facilities shall be routinely inspected before they are operated daily and shall be put into operation after being signed and confirmed by the safety inspectors.

6.5.2.3 When ambulances and fire engines enter the park, the staff along the route shall actively guide the tourists, eliminate roadblocks and ensure the smooth passage of vehicles.

6.6 Event safety

6.6.1 The safety work of events shall follow the principle of "the organizer undertaking the event shall be responsible for its safety". The main person in charge of the organizer is the person responsible for the safety of the event.

6.6.2 Before the event is held, the organizer shall formulate corresponding safety emergency plans and report them to the public security, fire control and superior authorities for review and approval.

6.6.3 The amusement park activity area shall have a safe passage and a safe entrance and exit, and set clear and obvious safety guidance signs. If necessary, it can set a safety buffer and a one-way line at the entrance and exit.

6.6.4 During the events, when the number of tourists in the amusement park exceeds the design capacity of the park, it shall promptly report to the relevant departments, and initiate emergency plans to take effective measures to guide tourists.

6.7 High-risk operation safety

6.7.1 Amusement parks are not allowed to carry out high-risk operations during the business hours.

6.7.2 If it is necessary to carry out high-risk operations under special circumstances, it shall be approved by the amusement park safety management department before implementation. The safety management department shall send professional and technical personnel to the operation site for safety supervision and management.

6.7.3 High-risk operations shall be handled by professional institutions and professionals.

6.8.1 Basic requirements

6.8.1.1 The amusement park shall formulate emergency plans for fires, natural disasters, amusement equipment accidents, holidays and festivals. The emergency plan shall include at least the following contents. - Emergency organization system and its responsibilities; - Emergency plan initiation procedure;

7.2.4.2 It shall be proficient in Mandarin and with simple English listening and speaking skills.

7.2.4.3 It shall be familiar with business service information and shall be able to provide basic information consultation.

7.2.4.4 It shall be familiar with emergency rescue calls and methods, and shall provide basic emergency services.

7.2.4.5 It shall master the basic use method of digital products such as photographs and camera.

7.3.1 Rides service

7.3.1.1 Service personnel shall be familiar with the safety matters of this post and the operation procedures of the item.

7.3.1.2 The host shall introduce the safety precautions and rules of the ride to the tourist.

7.3.1.3 At the end of the item, the service personnel shall remind the tourists to take personal items and guide the tourists to participate in other amusement items in the park.

7.3.2 Waterpark service

7.3.2.1 Service personnel shall be familiar with the characteristics of each area of the waterpark and have basic rescue lifesaving knowledge and skills.

7.3.2.2 Lifeguards shall comply with the regulations of relevant departments, be specially trained, be proficient in life-saving knowledge and skills, and be certified to work.

7.3.2.3 Service personnel shall report the weather changes to tourists at any time, and guide tourists to lightning protection and other protective measures in case of inclement weather.

7.3.3 Cultural and entertainment services

7.3.3.1 Amusement parks shall develop entertainment products and hold events in accordance with market demand, to enrich the amusement activities.

7.3.3.2 The content of cultural and entertainment activities shall be elegant and civilized, which is beneficial to the physical and mental health of young people and the public.

7.3.3.3 The participants of cultural and entertainment activities shall be subject tickets, and correctly guide the tourists into the park.

7.3.11.3 Group reception services shall be available to facilitate the access of group visitors.

7.3.11.4 Special services shall be provided when dealing with the elderly, children, patients and people with disabilities.

7.3.12 Catering services

7.3.12.1 The opening hours of restaurants and catering outlets shall be adapted to the opening hours of the amusement park.

7.3.12.2 The restaurant shall set up a special diet or buffet service in accordance with the environment, characteristics, background and events of the amusement park.

7.3.12.3 Catering service personnel shall be familiar with the business service information of the restaurant, have the knowledge of hygiene, safety, production and sales required for the work of the restaurant, and master the use and maintenance method of catering equipment, appliances, tools.

7.3.12.4 Children's chairs shall be provided for guests with children.

7.3.13 Shopping service

7.3.13.1 The windows and counters of tourist malls (shops) and kiosks shall be reasonably arranged and firmly structured. The merchandise display shall be both artistic and convenient for tourists to purchase.

7.3.13.2 Service personnel shall be familiar with and master the performance, origin and characteristics of the products being promoted, actively introduce the products to the tourists, and try to meet the requirements of the tourists during service.

7.3.13.3 All types of goods shall be clearly marked of the prices and the quality guaranteed.

7.3.14 Medical emergency services

7.3.14.1 After an accidental accident occurs in the park, it shall be ensured that the tourist receives emergency medical assistance within 10 minutes after the accident.

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