GB/T 37772.2-2023Specification of verification service on old-age insurance—Part 2:Residents old-age insurance (English PDF)

Foreword

This document complies with the provisions of GB/T 1.1-2020 "Standardization Work Guidelines Part 1: Structure and Drafting Rules of Standardization Documents" Drafting.

This document is Part 2 of GB/T 37772 "Pension Insurance Benefit Review Service Specifications". GB/T 37772 has released the following part.

---Part 1: Basic pension insurance for enterprise employees;

---Part 2: Basic pension insurance for urban and rural residents.

Introduction

Based on the document user principle, GB/T 37772 "Pension Insurance Benefit Review Service Specifications" stipulates clear procedures, accurate methods, and results.

Correct pension insurance benefit review service requirements. GB/T 37772 is planned to consist of 3 parts.

---Part 1: Basic pension insurance for enterprise employees. The purpose is to standardize the review service of basic pension insurance benefits for enterprise employees.

---Part 2: Basic pension insurance for urban and rural residents. The purpose is to standardize the review service of basic pension insurance benefits for urban and rural residents.

---Part 3: Basic pension insurance for staff of government agencies and institutions. The purpose is to standardize the basic requirements for staff in government agencies and institutions Pension insurance benefit review services.

Compared with the basic pension insurance for enterprise employees and the basic pension insurance for staff in government agencies and institutions, the basic pension insurance for urban and rural residents is The audit service is directly oriented to individual insured persons, and it is necessary to pay attention to the insured's household registration information, willingness to pay, and the basic public information of the place where the insured relationship is located. Service provision capabilities.

The purpose of this document is to describe the review of basic pension insurance benefits for urban and rural residents provided by social insurance agencies and the closely related Notification, acceptance, inquiry and other services can help relevant parties standardize and improve treatment review service behavior.

1 Scope

This document stipulates the requirements for review services of basic pension insurance benefits for urban and rural residents, including benefit review, processing time limit, inquiry service, file Case management, disputes and handling, service supervision, evaluation and improvement.

This document applies to social insurance agencies at all levels providing basic pension insurance benefit review services for urban and rural residents. Handled by social insurance Other government service platforms authorized by the agency to collaboratively provide notification, acceptance, inquiry and other services related to the review of basic pension insurance benefits for urban and rural residents.

This document applies to social organizations and social organizations.

2 Normative reference documents

The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, the dated quotations For undated referenced documents, only the version corresponding to that date applies to this document; for undated referenced documents, the latest version (including all amendments) applies to this document.

GB/T 31597 Basic pension insurance service specifications for urban and rural residents

GB/T 31599 Social Insurance Business File Management Specifications

GB/T 32621 General principles of social insurance handling business processes

GB/T 34414 Standards for performance evaluation of social insurance agencies

3 Terms and definitions

The following terms and definitions apply to this document.