GB/T 37229-2018Guideline for the model and method of public service effect evaluation (English PDF)

3.1 Overview

The appropriate public service effectiveness evaluation model can be selected according to the purpose of evaluation, and resource allocation type evaluation should adopt the whole process based on public service. The 5E assessment model, predictive assessment and assessment assessment should adopt a public service goal-oriented outcome assessment model.

3.2 5E assessment model based on the whole process of public service

3.2.1 Overview

5E refers to economic input, efficiency, Efficacy, effect, and fairness, respectively. (Equity). Economic input refers to the government's fiscal expenditure on a basic public service, such as the government's fiscal expenditure in basic public education; efficiency Refers to the output income of a certain public service financial input. For example, after the government invests in basic public education, it obtains teachers, classrooms, and books. The amount of output such as the collection of books; effectiveness refers to the objective effect of a certain public service output, such as a certain number of students enrolled in the school Rate or rate of progression; effect refers to the degree of subjective satisfaction obtained by a certain objective effect, such as a certain rate of enrollment gaining recognition from parents or students Degree; fairness refers to the degree of difference in economic input, efficiency, effectiveness, and results in different regions.

3.2.2 Evaluation index system

Based on the 5E assessment model of the whole process of public service, designing evaluation indicators from five factors. economic input, efficiency, efficiency, results and fairness The system is further refined into several evaluation indicators. The evaluation index system is shown in Figure 1. According to the actual characteristics and conditions, it is specific to the evaluation needs. The characteristics of the field, etc., can be determined by referring to the secondary indicator evaluation elements to establish an operational evaluation system.