GB/T 34276-2017Social insurance consulting service specification (English PDF)

3.1 Social insurance consulting services

Social insurance agencies and social insurance service agencies in accordance with social insurance laws and regulations, policies, handling procedures and related information

In response to the questions and needs raised by social security clients, we provide them with answers, help and guidance through equal exchanges.

4.1 service agencies

4.1.1

The institutions designated by the law, authorized, commissioned and entrusted by social insurance agencies to provide social insurance services (including grassroots social security

Service Platform).

4.1.2

departments engaged in consulting services should be equipped with consulting services corresponding to the advisory services staff.

4.1.3

should develop advisory services rules, put forward advisory services requirements, test the quality of advisory services, advisory services to establish feedback and complaint channels,

And assessment of advisory services.

4.2 Facilities and equipment

4.2.1

Facilities should be equipped with consulting services including but not limited to guidance desks, consultation service windows, self-service inquiry terminals, networks

Information platform, telephone consultation and so on. The number of configurations should meet the needs of the service population and advisory services. Should be GB/T 27769-2011

The requirements of the configuration of the corresponding service facilities.

4.2.2

Consultation Service Regional signs, signs and design should be set in accordance with GB/T 27769-2011 Appendix C, Appendix D requirements.