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GB/T 34077.1-2017Management specification of electronic government common platform based on cloud computing—Part 1: Evaluation specification for service quality (English PDF)

基于云计算的电子政务公共平台管理规范第1部分：服务质量评估

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

July 31, 2017

Implementation date

November 1, 2017

Scope

GB/T 34077.1-2017 is the English-translated version of 基于云计算的电子政务公共平台管理规范第1部分：服务质量评估.

GB/T 34077.1-2017 is the Chinese standard "Management specification of electronic government common platform based on cloud computing—Part 1: Evaluation specification for service quality".

Its scope clause reads: GB/T 34077 provisions of this section based on cloud computing e-government platform for public service quality evaluation index system, assessment of the implementation Organization, assessment of implementation procedures, assessment results and applications, service delivery quality evaluation methods, infrastructure resource utilization evaluation methods.

This section applies to cloud computing based e-government platform for public service quality evaluation. Note Unless otherwise specified, the "e-government public platform" in the following chapters refers to the "cloud-based e-government public platform.". Its clauses include terms, definitions and abbreviations.

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Document preview — GB/T 34077.1-2017

National Standard of the People's Republic of China

ICS: 35.240.01
Classification: L 67

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
3.1 Terms and definitions
3.2 Abbreviations
4 service quality evaluation index system
4.1 Evaluation Index System
4.2 Evaluation Indicator Description
4.3 Evaluation index usage
5 Evaluation Implementation Organization
5.1 Assessment Organization
5.2 Roles and Responsibilities of Each Role
5.3 Compilation of Implementation Outline
5.4 to determine the evaluation agency
5.5 Organizational evaluation
6 Evaluation Implementation Procedures
7 Assessment Results and Applications
7.1 Assessment Results
7.2 Assessment Results Rating
7.3 Evaluation Results Application
8 Quality Assurance Methodology for Service Delivery
8.1 service accuracy index evaluation
8.2 Service Effectiveness Index Evaluation
8.3 Service Responsiveness Index Evaluation
8.4 Service Safety Index Evaluation
8.5 Service Reliability Index Evaluation
8.6 service friendliness index evaluation
9.1 Room Facilities Utilization Rate Evaluation
9.2 Network resource utilization evaluation
9.3 Calculating Resource Utilization Rate
9.4 Evaluation of Storage Resource Utilization
9.5 Safety and reliability rate evaluation
Appendix A (Normative) E-government public platform service satisfaction evaluation form
Appendix B (Normative) Service Quality Assessment Report Sample
Appendix C (Informative) Evaluation Index Use Case

1 Scope

GB/T 34077 provisions of this section based on cloud computing e-government platform for public service quality evaluation index system, assessment of the implementation

Organization, assessment of implementation procedures, assessment results and applications, service delivery quality evaluation methods, infrastructure resource utilization evaluation methods.

This section applies to cloud computing based e-government platform for public service quality evaluation.

Note Unless otherwise specified, the "e-government public platform" in the following chapters refers to the "cloud-based e-government public platform."

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version applies to this article

Pieces. For undated references, the latest edition (including all amendments) applies to this document.

GB/T 34078.1-2017 cloud computing-based e-government platform for the general specification Part 1. Terms and definitions

3 Terms, definitions and abbreviations

3.1 Terms and definitions

GB/T 34078.1-2017 defined terms and definitions apply to this document.

3.2 Abbreviations

The following abbreviations apply to this document.

ARP. Address Resolution Protocol (AddressResolutionProtocol)

BGP. Border Gateway Protocol (BorderGatewayProtocol)

CPU. Central Processing Unit (CentralProcessingUnit)

DDoS. Distributed Denial of Service (DistributedDenialofService)

IP. Internet Protocol (InternetProtocol)

IDC. Internet Data Center (InternetDataCenter)

KPI. Key Performance Indicators

KQI. KeyQualityIndicators

MAC. Media Access Control (MediaAccessControl)

PC. Personal Computer (PersonComputer)

RAID. Redundant Arrays of Inexpensive Disks

RPO. Recovery Point Objectives

RTO. Recovery Time Objective (RecoveryTimeObjective)

SLA. Service Level Agreement (ServiceLevelAgreement)

VLAN. Virtual Local Area Network (VirtualLocalAreaNetwork)

VM. Virtual Machine (Virtual Machine)

VPN. Virtual Private Network (Virtual Private Network) […]

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 41 pages — is available in the English PDF.

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