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GB/T 31385-2015Service directives for travel agency (English PDF)

旅行社服务通则

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

February 4, 2015

Implementation date

September 1, 2015

Scope

GB/T 31385-2015 is the English-translated version of 旅行社服务通则.

GB/T 31385-2015 is the Chinese standard "Service directives for travel agency". Its scope clause reads: This standard establishes general principles providing travel services, travel agencies, and travel agency services proposed should have the general management requirements.

This standard applies to all domestic travel business travel People's Republic of China provides. Its clauses include terms and definitions.

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Document preview — GB/T 31385-2015

National Standard of the People's Republic of China

ICS: 03.200
Classification: A 12

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

1 Scope
2 Normative references
3 Terms and definitions
4 2 General requirements
5 2 Tourism Products
6 Sales
7 Travel Service Implementation

1 Scope

This standard establishes general principles providing travel services, travel agencies, and travel agency services proposed should have the general management requirements.

This standard applies to all domestic travel business travel People's Republic of China provides.

2 Normative references

The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein

Member. For undated references, the latest edition (including any amendments) applies to this document.

GB/T 15971 guide service specification

GB/T 16766 Basic terms of tourism

GB/T 19001 Quality Management System Requirements

GB/T 26359 tourist bus facilities and service standards

3 Terms and Definitions

GB/T 16766 and established the following terms and definitions apply to this document.

3.1 Tourism tour

Tourists often leave the residence, to the temporary stay in a tourist destination and the place of sex in different places, and temporary enjoyment of

The main features of the various activities.

3.2 Travel

Provide tourists with travel-related services, to carry out domestic tourism, inbound tourism business or outbound tourism business, and the exercise of independent verification

Operators of the enterprise.

3.3 Tourists tourist

Tourism demand for the product and the recipient.

3.4 Tourism products tourproduct

Travel sales to tourists in tourist attractions, tourism facilities and planning arrangements for the tours or projects mainly composed of, as well as attached

Of its ancillary services on.

3.5 Domestic tourism

Travel agencies organized travel within the territory of People's Republic of China conducted.

3.6 Outbound tourism

Travel organizations to team travel mode, go to China announced on tours and excursions tourism destination country/region.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.

Referenced standards

Cited by

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