GB/T 29264-2012Information technology service - Classification and code (English PDF)

2.1 IT Services

Supplier to provide development for the demand side, the application of information technology services, as well as supply side to the demand side of information technology to support business activities as a means of service.

Note 1. The common services include software services, hardware, services and other related services;

Note 2. The Common Services form an information technology consulting services, design and development services, information systems integration implementation services, operation and maintenance services, data processing and memory

Storage services, operations services, digital content and services, call center services and other information technology services.

2.2 Information systems integration implementation services

Through structural and integrated cabling system, computer network technology and software technology, and other separation equipment, functions and information integration

To interrelated services unified and coordinated system among.

2.3 Operation and maintenance services

Use of information technology tools and methods, based on the service level requirements demand raised by its basic environmental information systems, hardware, software and

Security provided technical support and management services.

2.4 Operational services

Provide leased software applications according to the needs of the demand side, business support platform, information systems infrastructure, some or all of the features of service.

NOTE. In most cases, operation and maintenance and operation of the two activities exist simultaneously, the same IT service supplier may also provide operation and maintenance services and operations service.

2.5 IT Service Management

To meet the business needs of IT management services performed.

2.6 IT Governance

Focus on IT system and its performance and risk management of a set of governance rules, the relationship between the leadership, organizational structures and processes composed to

Ensure that information technology can support the organization's strategic objectives.