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GB/T 28827.4-2019Information technology service—Operations and maintenance—Part 4: Service requirements for data center (English PDF)

信息技术服务运行维护第4部分：数据中心服务要求

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

August 30, 2019

Implementation date

March 1, 2020

Scope

GB/T 28827.4-2019 is the English-translated version of 信息技术服务运行维护第4部分：数据中心服务要求.

GB/T 28827.4-2019 is Part 4 of GB/T 28827 and sets the service requirements for the operation and maintenance of a data centre. It proposes the management framework and specifies the objects, the delivery content and the management requirements, covering target management, service control, fault management, data protection and security management.

It defines data centre and business system.

Its informative appendices recommend the personnel and tools, give examples of service documents, from the routine report to the fault summary report, the release checklist and the emergency plan, and list the delivery content for computer room infrastructure, physical, virtual and platform resources, applications and data.

It applies to the parties involved in data centre operation and maintenance and cites GB/T 28827.1-2012, GB/T 28827.2-2012, GB/T 28827.3-2012 and GB/T 29264-2012. It was issued on 30 August 2019 and has applied since 1 March 2020.

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Document preview — GB/T 28827.4-2019

National Standard of the People's Republic of China

ICS: 35.080
Classification: L 77

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Foreword
1 Scope
2 Normative references
3 Terms and definitions, abbreviations
3.1 Terms and Definitions
3.2 Abbreviations
4 data center operation and maintenance objects and content
4.1 Overview
4.2 Data Center Operation and Maintenance Object
4.3 Data Center Operation and Maintenance Content
5 Data Center Operation and Maintenance Management Requirements
5.1 Data Center Operation and Maintenance Management Framework
5.2 Target Management
5.3 Service Control
5.4 Fault Management
5.5 Data Protection
5.6 Security Management
Appendix A (informative) Recommendations for data center operations and maintenance personnel
Appendix B (informative) Data Center Operation and Maintenance Tool Recommendation
Appendix C (informative) Data Center Operation and Maintenance Service Document Example
C.1 Overview
C.2 Routine Report
C.3 Incident Report
C.4 Fault Summary Report
C.5 Release Checklist
C.6 Emergency Plan
Appendix D (informative) Data Center Operation and Maintenance Delivery Content
D.1 Computer Room Infrastructure
D.2 Physical Resources
D.3 Virtual Resources
D.4 Platform Resources
D.5 Application
D.6 Data
Reference

Foreword

GB/T 28827 "Information Technology Service Operation and Maintenance" is divided into six parts.

--- Part 1. General requirements;

--- Part 2. Delivery specifications;

--- Part 3. Emergency response specifications;

--- Part 4. Data Center Service Requirements;

--- Part 5. Desktop and peripheral equipment service requirements;

--- Part 6. Application System Service Requirements.

This part is the fourth part of GB/T 28827.

This part is drafted in accordance with the rules given in GB/T 1.1-2009.

1 Scope

This part of GB/T 28827 proposes the data center operation and maintenance (referred to as. operation and maintenance) management framework, which stipulates the data center operation dimension. Objects, delivery content, and management requirements.

This section applies to data center operations and maintenance related parties.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only dated versions apply to this document. For undated references, the latest edition (including all amendments) applies to this document.

GB/T 28827.1-2012 Operation and maintenance of information technology services - Part 1: General requirements

GB/T 28827.2-2012 Information technology service operation and maintenance - Part 2: Delivery specification

GB/T 28827.3-2012 Operation and maintenance of information technology services - Part 3:

GB/T 29264-2012 Information Technology Service Classification and Code

3 Terms and definitions, abbreviations

3.1 Terms and definitions

Defined by GB/T 28827.1-2012, GB/T 28827.2-2012, GB/T 28827.3-2012 and GB/T 29264-2012 And the following terms and definitions apply to this document.

3.1.1 Data center

Site (computer room), computer room infrastructure, information system hardware (physical and virtual resources), software and information resources designed according to specific processes A collection of sources (data) and corresponding regulations.

Note 1. The data center site and computer room infrastructure can refer to GB/T 2887-2011.

Note 2. The data center site, computer room infrastructure, related environment and personnel safety requirements can refer to GB/T 9361-2011, GB/T 24001-2016 And GB/T 28001-2011.

Note 3. Data centers can be centralized or decentralized for unified configuration and scheduling of information technology resources.

Note 4. The data center provides the basic operating environment of the business system and the physical and virtual network, server and other computing resources and storage resources, and output applications. Service and data services.

3.1.2 Business system

By computer hardware (physical and virtual resources), network and communication equipment, computer software, information resources, information users and regulatory groups A human-machine integrated system for the purpose of collecting (or acquiring), processing, storing, and distributing information.

Note 1. The purpose of the business system is to digitize the business process by means of information technology, support enterprise management, and realize enterprise value.

Note 2. The business system consists of one or more applications.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 48 pages — is available in the English PDF.

Referenced standards

Normative references

Cited by

WB/T 1118-2022Basic requirements of digital warehouse

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