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GB/T 28827.2-2012Information technology service - Operations and maintenance - Part 2: Delivery specification (English PDF)

信息技术服务运行维护第2部分：交付规范

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

November 5, 2012

Implementation date

February 1, 2013

Scope

GB/T 28827.2-2012 is the English-translated version of 信息技术服务运行维护第2部分：交付规范.

GB/T 28827.2-2012 is the Chinese standard "Information technology service - Operations and maintenance - Part 2: Delivery specification".

Its scope clause reads: This section GB/T 28827 specifies the process to the end of the service level agreement signed operation and maintenance service delivery framework, provides In the direction of the demand side for the delivery of content, operation and maintenance services, methods and results.

This section applies to. a) make the demand-side and supply-side of the operation and maintenance service delivery agreement; b) to provide operation and maintenance best practices and quality service delivery evaluation basis for the demand side and the supply side.

This section also applies to the operation and maintenance evaluation and audit services. This section does not apply to telecommunications infrastructure and telecommunications business systems operation and maintenance. Its clauses include terms and definitions.

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Document preview — GB/T 28827.2-2012

National Standard of the People's Republic of China

ICS: 35.080
Classification: L 77

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 operation and maintenance service delivery framework
5 3 Delivery Management
7 delivery
Appendix A (informative) Example 10 Services Directory
Annex B (informative) Service Level Agreement Framework
Annex C (informative) Response Support reporting process related definitions
References

1 Scope

This section GB/T 28827 specifies the process to the end of the service level agreement signed operation and maintenance service delivery framework, provides

In the direction of the demand side for the delivery of content, operation and maintenance services, methods and results.

This section applies to.

a) make the demand-side and supply-side of the operation and maintenance service delivery agreement;

b) to provide operation and maintenance best practices and quality service delivery evaluation basis for the demand side and the supply side.

This section also applies to the operation and maintenance evaluation and audit services.

This section does not apply to telecommunications infrastructure and telecommunications business systems operation and maintenance.

2 Normative references

The following documents for the application of this document is essential, dated references, only the dated version suitable for use herein

Member. For undated references, the latest edition (including any amendments) applies to this document.

GB/T 28827.1-2012 Information Technology Services Operation and Maintenance - Part 1. General requirements

GB/T 28827.3-2012 Information Technology Services Operation and Maintenance Part 3. Emergency Response Specification

3 Terms and Definitions

GB/T 28827.1-2012 and as defined in the following terms and definitions apply to this document.

3.1 (Operation and maintenance services) Delivery (operationandmaintenanceservice) delivery

Supply-side within the service level agreement is valid for an operation provided by a Service Level Agreement commitments maintenance services.

3.2 (Operation and maintenance services) suppliers (operationandmaintenanceservice) supplier

Provide operation and maintenance of internal and external service organizations or institutions.

3.3 (Operation and maintenance services) demand side (operationandmaintenanceservice) acquirer

You need to run the maintenance organization or agency services.

3.4 Routine operations

Daily scheduled service providers offer.

NOTE. If the inspection, monitoring, and other backup and testing.

3.5 Response Support

Supplier of a service request or failure to declare immediate service delivery.

NOTE. If emergency treatment.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.

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