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GB/T 28827.6-2019Information technology service—Operations and maintenance—Part 6: Application system service requirements (English PDF)

信息技术服务运行维护第6部分：应用系统服务要求

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

August 30, 2019

Implementation date

March 1, 2020

Scope

GB/T 28827.6-2019 is the English-translated version of 信息技术服务运行维护第6部分：应用系统服务要求.

GB/T 28827.6-2019 is Part 6 of GB/T 28827 and deals with the operation and maintenance of application systems.

It proposes an operation and maintenance service model, describing the activities it is made of, and then sets requirements at each stage of the system's life: the design requirements of monitorability, ease of use, security and maintainability, the requirements for delivering the system, the operation and maintenance requirements for the application software and the soft environment it runs in, for the data and for migration, the requirements that apply when a system is terminated, and the requirements for evaluating the service.

It is addressed to the parties involved in application system operation and maintenance, and it cites GB/T 28827.1-2012, GB/T 28827.2-2012 and GB/T 28827.3-2012. Issued on 30 August 2019, it has applied since 1 March 2020.

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Document preview — GB/T 28827.6-2019

National Standard of the People's Republic of China

ICS: 35.080
Classification: L 77

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Foreword
1 Scope
2 Normative references
3 Terms and Definitions
4 Application System Operation and Maintenance Service Model
4.1 Overview
4.2 Operation and maintenance activities
5 Requirements for application system design
5.1 Overview
5.2 Monitorability
5.3 Ease of use
5.4 Security
5.5 Maintainability
6 Requirements for application system delivery
7 Application System Operation and Maintenance Requirements
7.1 Overview
7.2 Operation and maintenance requirements of application software and its running soft environment
7.3 Data Operation and Maintenance Requirements
7.4 Application System Migration Requirements
8 Application System Termination Requirements
9 Operation and maintenance evaluation requirements
Reference

Foreword

GB/T 28827 "Information Technology Service Operation and Maintenance" is divided into six parts.

--- Part 1. General requirements;

--- Part 2. Delivery specifications;

--- Part 3. Emergency response specifications;

--- Part 4. Data Center Service Requirements;

--- Part 5. Desktop and peripheral equipment service requirements;

--- Part 6. Application System Service Requirements.

This part is part 6 of GB/T 28827.

This part is drafted in accordance with the rules given in GB/T 1.1-2009.

1 Scope

This part of GB/T 28827 proposes an application system operation and maintenance service model, which specifies the design and operation of the application system for operation and maintenance. Requirements for payment, operation, termination and evaluation. This section applies to the application system maintenance related parties.

2 Normative references

The following documents are indispensable for the application of this document. For dated references, only the dated version applies to this document.

Pieces. For undated references, the latest edition (including all amendments) applies to this document.

GB/T 28827.1-2012 Operation and maintenance of information technology services - Part 1: General requirements

GB/T 28827.2-2012 Information technology service operation and maintenance - Part 2: Delivery specification

GB/T 28827.3-2012 Operation and maintenance of information technology services - Part 3: […]

3 Terms and definitions

GB/T 28827.1-2012, GB/T 28827.2-2012, GB/T 28827.3-2012 and the following terms and definitions apply Used in this document.

3.1 Application system

In the agreed business environment, the application software used to implement the specific needs of the user and the soft environment in which it runs are directly associated with the bearer service. The data.

Note: The soft environment in which the application software runs includes middleware, database, operating system, and so on.

3.2 Application software

Software designed to meet the specific needs of the user, not the computer itself.

Note 1. For example, human resource management software, customer relationship management software, etc.

Note 2. Rewrite GB/T 11457-2006, definition 2.71.

3.3 Security

The application system is protected against accidental or deliberate access, use, modification, destruction or disclosure. [GB/T 11457-2006, definition 2.1420]

3.4 Usability

The application system can be specified for the specified user in terms of effectiveness, efficiency, and satisfaction characteristics in a specified usage environment. The extent of use.

Note: Rewrite GB/T 25000.10-2016, 4.3.2.4.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.

Referenced standards

Normative references

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