GB/T 24421.4-2023Guidelines for standardization of organizations in service sector—Part 4:Standard actualization and appraise (English PDF)

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents" drafting.

This document is part 4 of GB/T 24421 "Guidelines for Standardization Work of Service Industry Organizations". GB/T 24421 has issued the following part.

--- Part 1. General;

--- Part 2. Standard system construction;

--- Part 3. Standard preparation;

--- Part 4. Standard implementation and evaluation;

--- Part 5. Improvements.

This document replaces GB/T 24421.4-2009 "Guidelines for Standardization of Service Industry Organizations Part 4: Standard Implementation and Evaluation", and Compared with GB/T 24421.4-2009, except for structural adjustment and editorial modification, the main technical changes are as follows:

--- Added "General Principles" of "Standard Implementation" (see 4.1);

---Changed the relevant content in the "implementation procedures" (see 4.3, 3.3 of the 2009 edition);

--- Added the content of the terms in the "Evaluation Principles" (see 5.1);

--- Added "evaluation basis" (see 5.2);

---Changed the relevant content about evaluators in the "Standard Implementation Evaluation" (see 5.3.2, 4.2.1.2 of the 2009 version);

--- Added "evaluation method" (see 5.4);

---Changed the content of the terms in the "evaluation content" (see 5.5, 4.2.2 of the 2009 version);

--- Deleted "standard system evaluation" (see 4.3 of the 2009 edition);

--- Added standard implementation evaluation report format (see Appendix A).

Introduction

The standardization work of service industry organizations is that service industry organizations establish a satisfactory To meet the organization's vision, mission, values and strategic needs of the standard system, formulate relevant standards, and through the operation of the standard system, the implementation of standards It is a standardization activity for continuous improvement and improvement through application and evaluation. GB/T 24421 is proposed to consist of five parts.

--- Part 1. General. The purpose is to provide guidance for the standardization work of service industry organizations.

--- Part 2. Construction of the standard system. The purpose is to provide guidance for the establishment of the standard system of service industry organizations.

--- Part 3. Standard preparation. The purpose is to provide guidance for the establishment of standards for service industry organizations.

--- Part 4. Standard implementation and evaluation. The purpose is to provide guidance for the implementation and evaluation of service industry organization standards.

--- Part 5. Improvement. The purpose is to provide guidance for the improvement of the standardization work of service industry organizations.

GB/T 24421 (all parts) "Guidelines for Standardization Work of Service Industry Organizations" has been issued and implemented since 2009.

It has played a huge role in the standardization work of industry organizations, especially in establishing and improving the standard system for service industry organizations and improving the standardization of service industry organizations.

The standardized management level provides a good guideline. It has greatly promoted the promotion and implementation of the national service industry standardization pilot work.

GB/T 24421 (all parts) is a standard generally accepted by service industry organizations to carry out standardization work and establish a standard system.

It is widely used in service industry standardization pilots, social management and public service standardization pilots, and service industry organizations. But at the same time, due to the national service With the rapid development of business economy, the business philosophy, management methods and technical means of service organizations have all changed. In 2015, the State Council The "Work Plan for Deepening Standardization Reform" was issued, and the National Standardization Management Committee issued "Enterprise Product and Service Standard Self-Declaration Disclosure and In 2017, the Standing Committee of the National People's Congress passed the new "Standardization of the People's Republic of China In 2018, eight departments including the State Administration for Market Regulation jointly issued the "Opinions on Implementing the Enterprise Standard "Top Runner" System";

In 2021, the Central Committee of the Communist Party of China and the State Council issued the "National Standardization Development Outline", which proposed "strengthening the standardization of the service industry, quality standards and In view of this, it is indeed necessary to revise and improve GB/T 24421.4 to continuously adapt to the development of standardization practice in the service industry new needs.

This revision to GB/T 24421.4 considers the whole process of implementation and evaluation of service industry organization standards, and provides service industry organization standards The principles, procedures, methods, etc. of quasi-implementation system evaluation will help service industry organizations to better carry out standard implementation and evaluation, and improve standardization. work level.

1 Scope

This document provides guidance on the implementation of standards for service organizations and the evaluation of standards implementation.

This document is applicable to the implementation of standards and the evaluation of the implementation of standards in service industry organizations.

2 Normative references

The contents of the following documents constitute the essential provisions of this document through normative references in the text. Among them, dated references For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document.

GB/T 24421.1 Guidelines for standardization work of service industry organizations Part 1: General principles

GB/T 24421.2 Guidelines for standardization work of service industry organizations Part 2: Construction of standard system

GB/T 24421.3 Guidelines for Standardization Work of Service Industry Organizations Part 3: Standardization

3 Terms and Definitions

This document does not have terms and definitions that need to be defined.

4 Standard implementation