GB/T 15624-2011Guidelines for standardization of services (English PDF)

3.1 Service

Service providers and customers contacted a number of activities generated during the process and its results, the result is usually invisible.

[GB/T 28222-2011, Definition 2.1]

3.2 Services

Activity in the service sector in general.

Note. The service industries including transportation, storage, post and logistics, information services, wholesale, retail and leasing industry, accommodation and catering, finance, real estate

Industry, business services, scientific research and technical services, water conservancy, environment and public facilities management and utilities, resident services, repair and maintenance services

Industry, education, training and human resource services, health, social security, social welfare and social work, culture, sports, recreation and tourism, public administration

And public safety, animal husbandry and fishery service industry.

3.3 Service standards

Provision of services should meet the requirements to ensure their applicability criteria.

4.1 focus on customer needs

Standardization of services should be based on customer demand, the development of standards, implementation process, to fully absorb the customer participation, especially consumption

Representatives participate, improve customer satisfaction, protect the legitimate interests of consumers.

4.2 in close connection with industrial development

Standardization of services should rely on the work of development of related industries, in line with industry practice, norms guiding the services market; at the same time pay attention to the standard […]