GB/T 45250-2025Telecom and internet services — Standardization guideline (English PDF)

3.1 Service industry

A general term for service activities.

Note. The service industry includes transportation, warehousing, postal and logistics, information services, wholesale, retail and leasing, accommodation and catering, finance, real estate, Real estate, business services, scientific research and technical services, water conservancy, environment, public facilities management and public utilities, resident services, repair and maintenance Nursing services, education, training and human resources services, health, social security, social welfare and social work, culture, sports, entertainment and Tourism, public administration and public safety, agriculture, forestry, animal husbandry and fishery services, etc.

[Source. GB/T 15624-2011, 3.2]

3.2 Service Standard

A standard that specifies the requirements that a service should meet to determine its suitability.

[Source. GB/T 15624-2011, 3.3]

3.3 Telecom and internet services

Use telecommunications and Internet facilities to provide users with services and corresponding ancillary services.

4.1 Principle of giving equal importance to communication services and support services

Telecommunications and Internet services for users include communication services during the use of business facilities (such as fixed-line telephone calls, data transmission, etc.) transmission services, etc.) and support services during the user relationship stage (such as service contract signing, service activation, fault repair, customer service, tariffs and complaints Taking into account the different needs of communication services in the service use stage and supporting services in the user relationship stage, fully absorbing user participation and improving user satisfaction and protect the legitimate rights and interests of users.