GB/T 42498-2023Specification for online dispute resolution in E-commerce (English PDF)

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents" drafting.

1 Scope

This document gives the basic principles of e-commerce online dispute resolution, specifies the process, requirements and guarantees of online dispute resolution, and describes The verification method is described.

This document is applicable to online dispute resolution providers, administrators, mediators and other parties relying on online dispute resolution platforms to resolve e-commerce disputes. dispute.

2 Normative references

The contents of the following documents constitute the essential provisions of this document through normative references in the text. Among them, dated references For documents, only the version corresponding to the date is applicable to this document; for undated reference documents, the latest version (including all amendments) is applicable to this document.

GB/T 18894-2016 Specifications for Electronic Document Filing and Electronic Archives Management

GB/T 41127-2021 Document Specification for Online Dispute Resolution in Cross-border E-commerce

3 Terms and Definitions

The following terms and definitions apply to this document.

3.3 Ensuring that disputed data is securely generated, sent, received, stored, exchanged or otherwise processed in the online dispute resolution process system. [Source: GB/T 41127-2021, 3.5]

3.2 A mechanism for resolving disputes through information networks such as the Internet. [Source: GB/T 41127-2021, 3.4]