GB/T 41127-2021Cross-border E-commerce—Specification for online dispute resolution documents (English PDF)
跨境电子商务 在线争议解决单证规范
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
December 31, 2021
Implementation date
July 1, 2022
Scope
GB/T 41127-2021 is the English-translated version of 跨境电子商务 在线争议解决单证规范.
GB/T 41127-2021 specifies the documents used to settle cross-border e-commerce disputes online. For online negotiation, online mediation and online arbitration it sets out the main types of document and the elements each one has to contain, with normative annexes listing those elements for every procedure.
It also lays down information security requirements, referring to GB/T 28448, and the methods for verifying that the documents comply.
It applies to disputes arising when consumers buy products or services through cross-border e-commerce platforms and websites operating in China and turn to a third-party online dispute resolution (ODR) platform, and to the planning, design, development and use of such platforms.
Litigation is outside its scope. It was issued on 31 December 2021 and has applied since 1 July 2022.
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Document preview — GB/T 41127-2021
National Standard of the People's Republic of China
- ICS
- 01.140.30
- Classification
- A 13
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Preface
- 1 Scope
- 2 Normative references
- 3 Terms and Definitions
- 4 Main types of documents and requirements for elements
- 5 Information Security Requirements
- 6 Validation method
- Appendix A (normative) Online Negotiation Document Element
- Appendix B (normative) Online Mediation Document Element
- Appendix C (normative) Online Arbitration Document Element
- Reference
Foreword
This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1. Structure and Drafting Rules of Standardization Documents" drafted.
1 Scope
This document specifies the main types of documents used in online negotiation, online mediation and online arbitration for cross-border e-commerce dispute resolution Type and element requirements, information security requirements, and the corresponding verification methods are described.
This document is applicable to disputes arising from the purchase of products or services by consumers through cross-border e-commerce platforms and websites operating in China Relying on third-party online dispute resolution platforms to resolve disputes, as well as the planning, design, development and application of online dispute resolution platforms. Proceedings do not apply to this document.
2 Normative references
The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, dated citations documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to this document.
GB/T 28448 Information Security Technology Network Security Level Protection Evaluation Requirements
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1 E-commerce
Business activities that sell goods or provide services through information networks such as the Internet.
3.2 E-commerce platform
Provide web space, virtual business venue, transaction and transaction matching, information release, funds for both parties or multiple parties in e-commerce Information network system for some or all services such as payment. [Source: GB/T 35408-2017, 2.1.2]
3.3 Cross-border e-commerce
E-commerce for product import and export through e-commerce platforms. [Source: GB/T 35408-2017, 2.1.3]
3.4 online dispute resolution; ODR
A mechanism for resolving disputes through information networks such as the Internet.
3.5 Online dispute resolution platform; ODR platform
During the online dispute resolution process, ensure that the disputed data is securely generated, sent, received, stored, exchanged or otherwise handled in communications system.
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 17 pages — is available in the English PDF.
Referenced standards
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