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GB/T 41461-2022Requirements of self-service bank branches service (English PDF)

自助银行网点服务要求

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Issued by

SAMR; SAC

Level / Type

National · Recommended

Issue date

April 15, 2022

Implementation date

November 1, 2022

Scope

GB/T 41461-2022 is the English-translated version of 自助银行网点服务要求.

GB/T 41461-2022 sets the service requirements of a self-service bank branch, the lobby of cash machines a bank leaves open without staff.

It fixes the requirements on the service facilities and equipment, on the environment of the room, on the functions the branch has to offer, on the management of the service and on the ways in which the rights of the customer are protected.

It applies to the building and the running of new, rebuilt and extended self-service branches, whether attached to a bank or standing apart, and single machines or rows of machines may follow it for reference.

Banks and the firms that fit out their branches use it. Issued on 15 April 2022, it has applied since 1 November 2022.

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Document preview — GB/T 41461-2022

National Standard of the People's Republic of China

ICS: 03.060
Classification: A 11

Issued by: State Administration for Market Regulation; Standardization Administration of the PRC

Preface
1 Scope
2 Normative references
3 Terms and Definitions
4 Service facilities and equipment
4.1 Public security environment and geographical location
4.2 Infrastructure Installation Design
4.3 Safety precautions
4.4 Bank Self-Service Equipment
5 Service Environment
5.1 Identification of self-service banking outlets
5.2 Environmental facilities
6 Service function
6.1 Overview
6.2 Basic Services
6.3 Value-added services
7 Service Management
8 Consumer Protection
8.1 Protection of Rights and Interests
8.2 Problem handling

Foreword

This document is in accordance with the provisions of GB/T 1.1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules of Standardization Documents" drafted.

1 Scope

This document specifies the service facilities and equipment, service environment, service functions, service management and consumer rights protection methods of self-service banking outlets. related requirements.

This document is applicable to the construction and service provision of newly-built, renovated and expanded affiliated and off-bank self-service banking outlets. solid room cloth The single or row bank self-service equipment placed can be implemented by reference.

2 Normative references

The contents of the following documents constitute essential provisions of this document through normative references in the text. Among them, dated citations documents, only the version corresponding to that date applies to this document; for undated references, the latest edition (including all amendments) applies to this document.

GB 17565 General technical requirements for anti-theft security doors

GB 50054 Low-voltage power distribution design code

GB 50343 Technical Specification for Lightning Protection of Building Electronic Information System

GB 50348 Security Engineering Technical Standard

GB 50394 Intrusion Alarm System Engineering Design Specification

GB 50395 Code for engineering design of video security monitoring system

GB 50396 Code for Engineering Design of Access Control System GA38 Bank Security Precautions

GA/T 73 Mechanical anti-theft lock

JR/T 0002 Technical Specification for Automatic Teller Machine (ATM) Terminals for Bank Cards

JR/T 0026 Technical Specification for Lightning Protection of Banking Computer Information System

3 Terms and Definitions

The following terms and definitions apply to this document.

3.1 Bank self-service equipment

The bank provides special equipment for customers to complete deposits, withdrawals, transfers, bill payments, account opening, information inquiry and other services by themselves.

Note: Including cash self-service equipment (such as ATMs, automatic deposit machines, etc.) and non-cash bank self-service equipment (such as inquiry machines, receipt printers, card issuing machines, etc.) machine, etc.). [Source: GA38-2021, 3.4, with modifications]

3.2 Self-service bank branch

It is composed of bank self-service equipment, customer activity area and banknote adding room, etc., for customers to complete deposits, withdrawals, transfers, payment, information inquiry, etc. Business, premises with separate physical areas.

Note 1.It can be divided into affiliated self-service banks (also known as on-line self-service banks) and off-line self-service banks.

......
This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 23 pages — is available in the English PDF.

Referenced standards

Normative references

Similar standards

GB/T 48017.1-2026|GB/T 48018-2026|GB/T 35616-2025|GB/T 35617-2025|GB/T 35618-2025|GB/T 45249.1-2025

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