GB/T 37738-2019Information technology—Cloud computing—Cloud service quality evaluation indicator (English PDF)

4.1 Overview

This standard characterizes cloud service quality with features such as security, availability, reliability, responsiveness, satisfaction, and affordability. Each feature pack

Contains several indicators. This standard uses evaluation indicators to show the requirements for all of these characteristics. Cloud service quality evaluation indicators according to cloud service quality

The characteristics of each are described, and the specific indicators are shown in Figure 1.

Evaluation participants generally refer to cloud service providers, cloud service customers, or third parties. In the implementation of the evaluation, the evaluation participants refer to the evaluation indicators.

The reference value given in the index determines the index of the indicator, and then weights the index of the indicator and the weight of the indicator to obtain the final total score. Means

The weight of the target is negotiated and agreed by the evaluation participants. The usage of the indicator can be found in Appendix A.

In view of the fact that the factors involved in security are too many and varied, they need to comply with national laws and regulations and related standards as well as the specifics of cloud service recipients.

Demand is often determined in the service contract, so although security is an important feature of cloud service quality, the "security" indicator in the figure only

The general name is given and there is no specific indicator description. Safety compliance is recommended as a prerequisite for service quality evaluation. Safety compliance

Under the premise of the selection and calculation of indicators for cloud services within the scope of the contract.