GB/T 33770.6-2021Information technology service—Outsourcing—Part 6:General requirements for service acquirer (English PDF)
信息技术服务 外包 第6部分：服务需求方通用要求
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
March 9, 2021
Implementation date
October 1, 2021
Scope
GB/T 33770.6-2021 is the English-translated version of 信息技术服务 外包 第6部分：服务需求方通用要求.
GB/T 33770.6-2021 is the part of the Chinese series on information technology service outsourcing that gives the general requirements for the service acquirer.
It proposes the outsourcing management model of the organisation that buys the service and sets the requirements on its outsourcing strategy, on the implementation of the outsourcing, on the delivery of the service and on the capability elements behind them.
It applies to service acquirers, providers and third parties. Companies that outsource IT, their suppliers and auditors use it. Issued on 9 March 2021, it has applied since 1 October 2021.
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Document preview — GB/T 33770.6-2021
National Standard of the People's Republic of China
- ICS
- 35.080
- Classification
- L 77
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Foreword
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Demand-side outsourcing management model
- 5 Outsourcing strategy
- 5.1 Overview
- 5.2 Environmental Analysis
- 5.3 Value Management
- 5.4 Scope management
- 5.5 Strategy Development
- 6 Outsourcing implementation
- 6.1 Overview
- 6.2 Outsourcing plan
- 6.3 Provider Management
- 6.4 Need identification
- 6.5 Demand Management
- 6.6 Supervision and control
- 6.7 Performance Management
- 7 Outsourced delivery
- 7.1 Overview
- 7.2 Delivery Management
- 7.3 Information Provision
- 7.4 Delivery control
- 7.5 Delivery and acceptance
- 7.6 Interrupt handling
- 7.7 Termination of Service
- 8 Competence elements
- 8.1 Overview
- 8.2 Personnel
- 8.3 Process
- 8.4 Technology
- 8.5 Resources
Foreword
GB/T 33770 "Information Technology Service Outsourcing" has published 3 parts.
---Part 1: General requirements for service providers;
---Part 2: Data protection requirements;
---Part 6: General requirements for service demanders. This part is Part 6 of GB/T 33770.
This section was drafted in accordance with the rules given in GB/T 1.1-2009.
1 Scope
This part of GB/T 33770 proposes an outsourcing management model for the information technology service outsourcing service demander (hereinafter referred to as the demander).
It defines the requirements for outsourcing strategy, outsourcing implementation, outsourcing delivery and capability elements for outsourcing service demanders.
This section applies to outsourcing service demanders, providers and third parties.
2 Normative references
The following documents are indispensable for the application of this document. For dated reference documents, only the dated version applies to this document. For undated reference documents, the latest version (including all amendments) is applicable to this document.
GB/T 19000-2016 Quality Management System Fundamentals and Terminology
GB/T 33770.1-2017 Information Technology Service Outsourcing Part 1: General Requirements for Service Providers
3 Terms and definitions
The following terms and definitions defined in GB/T 19000-2016 and GB/T 33770.1-2017 apply to this document. In order to facilitate Used, the following repeatedly lists some terms and definitions in GB/T 33770.1-2017.
3.1 Serviceacquirer
Organizations that obtain services from outside.
Note: Also known as the service provider or customer, referred to as the demander in this standard. [GB/T 33770.1-2017, definition 2.1]
3.2 Serviceprovider
Organizations that provide services to service demanders as agreed upon.
Note: Also known as the service contractor or service provider, referred to as the provider in this standard. [GB/T 33770.1-2017, definition 2.2]
3.3 Qualifiedserviceprovider
The provider that meets the demand-side service capability requirements.
Note: The provider that has signed an outsourcing cooperation framework agreement with the demander.
3.4 Demand provider
Providers who provide services for specific outsourcing needs.
Note: Qualified providers who have signed a project contract with the demander.
4 Demand-side outsourcing management model
In order to effectively implement information technology service outsourcing, the demand-side should manage the outsourcing strategy, outsourcing implementation and outsourcing delivery in order to manage the outsourcing
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
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Related Standards
GB/T 19000-2016 — Quality management systems -- Fundamentals and vocabulary
GB/T 33770.1-2017 — Information technology service—Outsourcing—Part 1: General requirements for service provider
GB/T 33770.2-2019 — Information technology service—Outsourcing—Part 2:Data protection requirements
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