GB/T 33770.1-2017Information technology service—Outsourcing—Part 1: General requirements for service provider (English PDF)
信息技术服务 外包 第1部分：服务提供方通用要求
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
May 31, 2017
Implementation date
December 1, 2017
Scope
GB/T 33770.1-2017 is the English-translated version of 信息技术服务 外包 第1部分：服务提供方通用要求.
GB/T 33770.1-2017 is Part 1 of GB/T 33770 and sets the general requirements an information technology outsourcing service provider has to meet. It covers outsourcing service capability, personnel, resources, technology and processes, and opens with the outsourcing service capability model and the management of that capability.
It defines the service acquirer, the service provider, the outsourcing service itself, the subcontractor, the partner and the service catalogue, and notes that outsourcing does not relieve a provider of customer, legal or regulatory requirements.
It is written for organisations that provide or plan to provide such services, for acquirers evaluating and selecting a provider, and for third parties assessing a provider's capability level.
Its informative annexes describe the outsourcing service relationships and lifecycle and the principles of service outsourcing. It was issued on 31 May 2017 and has applied since 1 December 2017.
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Document preview — GB/T 33770.1-2017
National Standard of the People's Republic of China
- ICS
- 03.080.99
- Classification
- L 77
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- Preface
- 1 Scope
- 2 terms and definitions
- 3 Outsourcing Service Capability Model
- 4 Outsourcing Service Capability Management
- 5 staff
- 6 Resources
- 7 Technology
- 8 Process
- Appendix A (Informative Appendix) Outsourcing Services Relationships and Lifecycle
- Appendix B (Informative Annex) Principles and Principles of Service Outsourcing
- Reference
Foreword
GB/T 33770 "Information technology service outsourcing" is divided into five parts.
- Part 1. General requirements for service providers;
- Part 2. Data (information) protection specification;
- Part 3. Delivery Center Specification;
- Part 4. Unstructured data management and service specification;
- Part 5. Code of Project Management for Employers.
This part is part 1 of GB/T 33770.
This part is drafted in accordance with the rules given in GB/T 1.1-2009.
1 Scope
This part of GB/T 33770 specifies the outsourcing of service capabilities, personnel, resources, technology and information for information technology outsourcing service providers. Procedures and other aspects of the general requirements.
This section applies to.
a) the organization that provides or plans to provide information technology services;
b) evaluation, selection of service providers of information technology service providers;
c) a third party that evaluates the level of competence of an information technology service provider.
2 Terms and definitions
The following terms and definitions apply to this document.
2.1 Service demand side
An organization that obtains services from outside.
Note: also known as the service contractor or customer, the standard referred to as the demand side.
2.2 Service provider
An organization that provides services to the service demand side.
Note: Also known as service contractor or service provider, this standard is referred to as supplier.
2.3 Outsourcing services
The service provider uses its own resources to support the service provision of the service demand side business function.
Note 1: Outsourcing does not relieve the Service Provider from meeting all customer requirements and legal and regulatory requirements.
Note 2: The type and extent of service control needs to be affected by the following factors.
a) the outsourcing process provides the demand side of the service to meet the potential impact of the required service capacity;
b) the degree of sharing of outsourcing process control.
2.4 Subcontractor
The service provider that undertakes the subcontracting service.
Note: This standard is referred to as subcontractor.
2.5 Partner
Other service providers who work together with the service provider to complete the service.
2.6 Service directory
A list of services provided by the service provider.
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
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Related Standards
GB/T 33770.2-2019 — Information technology service—Outsourcing—Part 2:Data protection requirements
GB/T 33770.6-2021 — Information technology service—Outsourcing—Part 6:General requirements for service acquirer
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