GB/T 33461-2016Specification of extended warranty service for household electrical appliances (English PDF)
家电延保服务规范
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
December 30, 2016
Implementation date
July 1, 2017
Scope
GB/T 33461-2016 is the English-translated version of 家电延保服务规范.
GB/T 33461-2016 is the Chinese standard "Specification of extended warranty service for household electrical appliances".
Its scope clause reads: This standard stipulates the organization and business type of the appliance extension service, the requirements of the practitioner, the warranty and risk management responsibility, the appliance extension service Su, service procedures, and the corresponding quality of service monitoring and improvement.
This standard applies to the operation and management activities of the appliance extension service. Its clauses include normative reference documents; terms and definitions.
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Document preview — GB/T 33461-2016
National Standard of the People's Republic of China
- ICS
- 03.080.01
- Classification
- A 20
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- 1 Scope
- 2 normative reference documents
- 3 terms and definitions
- 3.1 Home appliances
- 3.2 Warranty
- 3.3 Extended warranty service
- 3.4 Appliance extension service provider
- 3.5 Prepaid prepayment
- 3.6 Service consumer satisfaction
1 Scope
This standard stipulates the organization and business type of the appliance extension service, the requirements of the practitioner, the warranty and risk management responsibility, the appliance extension service
Su, service procedures, and the corresponding quality of service monitoring and improvement.
This standard applies to the operation and management activities of the appliance extension service.
2 normative reference documents
The following documents are indispensable for the application of this document. For dated references, only the dated edition applies to this article
Pieces. For undated references, the latest edition (including all modifications) applies to this document.
Code for evaluation of customer satisfaction for household and similar electrical appliances services SB/T 10425-2007
3 terms and definitions
The following terms and definitions apply to this document.
3.1 Home appliances
In the home or similar environment, consumers need to meet the needs of life, entertainment and information consumption of electronic and electrical products.
3.2 Warranty
The company for the sale of goods within a certain period of time due to product quality problems arising from the failure of the maintenance and repair services.
3.3 Extended warranty service
In the three packs of period and home appliance manufacturers warranty commitments, to provide consumers with agreed time interval agreed scope and responsibilities of the warranty, etc.
Content of the paid services, services to the contract or other forms of agreement.
3.4 Appliance extension service provider
Engaged in home appliance extension service sales, project management, risk management, maintenance services and all related services activities of enterprises and other organizations.
3.5 Prepaid prepayment
The fee charged by the service provider in order to provide the product with the product maintenance service.
3.6 Service consumer satisfaction
The perceived satisfaction of the consumer's needs (expressly, usually implicitly or necessarily fulfilled by the demand or expectation).
[SB/T 10425-2007, definition 3.8] […]
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
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