GB/T 29357-2012Quality requirements of learning services for non-formal education and training - Language training (English PDF)
非正规教育与培训的学习服务质量要求 语言培训
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Issued by
SAMR; SAC
Level / Type
National · Recommended
Issue date
December 31, 2012
Implementation date
May 1, 2013
Scope
GB/T 29357-2012 is the English-translated version of 非正规教育与培训的学习服务质量要求 语言培训.
GB/T 29357-2012 is the Chinese standard "Quality requirements of learning services for non-formal education and training - Language training". Its scope clause reads: Various aspects of the present standard of language training services during the service providers in direct contact with customers or students are given quality requirements.
This standard applies to language training services, including native language training services and language training services. Its clauses include terms and definitions; general.
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Document preview — GB/T 29357-2012
National Standard of the People's Republic of China
- ICS
- 03.080
- Classification
- A 12
Issued by: State Administration for Market Regulation; Standardization Administration of the PRC
Contents
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 1 General
- 5 Service Procedure
- 5.1 Information provided
- 5.3 Service Contract
- 5.4 Service Delivery
- 5.5 communication and feedback
- 6 Service 6 Results
1 Scope
Various aspects of the present standard of language training services during the service providers in direct contact with customers or students are given quality requirements.
This standard applies to language training services, including native language training services and language training services.
2 Normative references
The following documents for the application of this document is essential. For dated references, only the dated version suitable for use herein
Member. For undated references, the latest edition (including any amendments) applies to this document.
Learning Services Terminology GB/T 26997-2011 non-formal education and training
Quality of learning GB/T 29359 non-formal education and training requirements of General Services
3 Terms and Definitions
GB/T 26997-2011 define the following terms and definitions apply to this document.
3.1 Language Training Services
To provide language learning services as the core of a series of activities and processes.
3.2 Language training service provider
Provide language training organizations or individuals.
3.3 Student learner
Recipient language training services.
3.4 Customer
Language training services purchased, including individuals and organizations.
Note. Customers sometimes students.
3.5 Target language
Language training, participants learned the language.
3.6 Common language
In a certain area prevailing languages.
4 General
General quality of the language training requirements should be consistent with GB/T 29359, the special quality of language training services should meet the requirements of […]
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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 15 pages — is available in the English PDF.
Referenced standards
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