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YD/T 1926.2-2009IT Operations and Maintenance Service Management Technical Specification. Part 2: Managed Service Definition (English PDF)

IT运维服务管理技术要求第2部分：管理服务定义

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Issued by

Ministry of Industry and Information Technology

Level / Type

National · Recommended

Issue date

June 15, 2009

Implementation date

September 1, 2009

Scope

YD/T 1926.2-2009 is the English-translated version of IT运维服务管理技术要求第2部分：管理服务定义.

YD/T 1926.2-2009 — This standard specifies the types of IT operation and maintenance services, content, service mode, service conditions and other content related to quality of service indicators, provides IT operation and maintenance services report template.

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Document preview — YD/T 1926.2-2009

National Standard of the People's Republic of China

ICS: 33.030
Classification: M 21

Issued by: Ministry of Industry and Information Technology

What this standard covers1
Document data2
Standards quoted by this document3

What this standard covers

This standard specifies the types of IT operation and maintenance services, content, service mode, service conditions and other content related to quality of service indicators, provides IT operation and maintenance services report template. This standard applies to IT operation and maintenance service provider and the customer service standards for services, and to reach a consensus, the preparation services for service providers and customers to buy products catalog services provide a reference.

Document data

International classification (ICS): 33.030.

Chinese classification (CCS): M21.

Estimated length of the Chinese original: 59,588 words.

Standards quoted by this document

YD/T 1926.1; ISO/IEC 20000-1; ISO/IEC 20000-2; ITU-T M.3342; ITU-T M.3000; OGC ITIL V2; OGC ITIL V3; IETF RFC 1213

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 39 pages — is available in the English PDF.

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