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YD/T 1926.1-2009IT Operations and Maintenance Service Management Technical Specification. Part 1: Architecture (English PDF)

IT运维服务管理技术要求第1部分：体系架构

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Issued by

Ministry of Industry and Information Technology

Level / Type

National · Recommended

Issue date

June 15, 2009

Implementation date

September 1, 2009

Scope

YD/T 1926.1-2009 is the English-translated version of IT运维服务管理技术要求第1部分：体系架构.

YD/T 1926.1-2009 — This standard specifies the operation and maintenance of IT service management framework (including management reference model, service management processes, management, operation and maintenance support systems and IT service management information model and other parts), and provides the regulatory framework for the relationship between the various parts.

This standard specifies the concept of IT operation and maintenance services (including service classification, service targets and service lifecycle).

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Document preview — YD/T 1926.1-2009

National Standard of the People's Republic of China

Classification: M 21

Issued by: Ministry of Industry and Information Technology

What this standard covers1
Document data2
Standards quoted by this document3

What this standard covers

This standard specifies the operation and maintenance of IT service management framework (including management reference model, service management processes, management, operation and maintenance support systems and IT service management information model and other parts), and provides the regulatory framework for the relationship between the various parts. This standard specifies the concept of IT operation and maintenance services (including service classification, service targets and service lifecycle). This standard applies to guide IT operation and maintenance service management tools, products and systems development, guidance services both sides have completed planning and design services, service implementation, service monitoring and evaluation, and service improvement four stages of the life cycle management of IT operation and maintenance services.

Document data

Chinese classification (CCS): M21.

Estimated length of the Chinese original: 17,193 words.

Standards quoted by this document

ISO/IEC 20000-1; OGC ITIL V3; ITU-T M.3342; ITU-T E.860

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This preview omits tables, figures, formulas and parts of the technical clauses. The complete document — 11 pages — is available in the English PDF.

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