GB/Z 19035-2012Quality management systems - Guidelines for the application of GB/T 19001-2008 in travel agency (English PDF)

0.1 General

Using a quality management system is an organizational strategic decision. The design and implementation of an organization's quality management system is governed by the following factors

The impact of prime.

a) the organization's environment, changes in the environment, and the risks associated with the environment;

b) Organize changing needs;

c) the specific goals of the organization;

d) the products provided by the organization;

e) the process adopted by the organization;

f) the size and organizational structure of the organization.

The structure or documentation of a uniform quality management system is not the purpose of this standard.

The requirements of this standard quality management system is to supplement the product requirements. "Note" is a guide to understanding and explaining the requirements.

This standard can be used internally and externally (including certification bodies) to assess the organization to meet customer requirements, applicable laws and regulations of the product requirements

And the ability of the organization to demand it.

The development of this standard has been taken into account the quality management principles set out in GB/T 19000 and GB/T 19004.

0.1 General

Travel agencies should consider the long-term and development of the establishment and implementation of quality management system related issues. Therefore, in establishing a reality

The quality management system, travel agencies should consider the impact of the following factors.

a) the internal and external environment of travel agencies (such as markets, policies and regulations, personnel, technology and products) and their changes, and the related

b) changes in the needs of travel agencies;

c) the travel agency identified the specific objectives;

d) various travel services provided by travel agencies;

e) the procedures used by travel agencies;

f) the size and structure of the travel agency.

Travel agencies should be able to clearly distinguish the quality management system requirements and tourism service projects specific requirements, quality management system requirements are right

The specific requirements of travel services complement, not replace.

GB/T 19000-2008 identified in the eight principles of quality management is the theoretical basis for quality management system. Travel agencies should be the first standard

Really understand its profound meaning.

0.2 process method

This standard encourages the establishment and implementation of quality management system and improve its effectiveness when using process methods, by meeting customer requirements,

0.4 Compatibility with other management systems

For the convenience of users, this standard in the revision process due consideration to the contents of GB/T 24001-2004 to enhance the two standards

Compatibility. Appendix A shows the correspondence between GB/T 19001-2008 and GB/T 24001-2004.

This standard does not include specific requirements for other management systems such as environmental management, occupational health and safety management, financial management or wind

Specific requirements for risk management. However, this standard enables organizations to harmonize their own quality management system with the relevant management system requirements

Or integrated. In order to establish a quality management system that meets the requirements of this standard, the organization may change the existing management system.

0.4 Compatibility with other management systems

Travel agencies can establish and implement other management systems as needed, and the quality management system is compatible with other management systems that integrate

Together to form a comprehensive management system.

Quality Management System

Travel agency application GB/T 19001-2008 guide